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Does HPE support renaming Operator names?

And if yes, are there scripts or functions to support updating all the places the old operator names have been stamped (eg: activities) with the updated names? We will be going through a doman migration and need to know if renaming is a possibility.

Thank you,

Jeremy Newell

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Micro Focus Expert
Micro Focus Expert

Re: Does HPE support renaming Operator names?

Hello Jeremy,

It is not suggested way to change operator's name because such a operator name is saved in many type of files associated.

We suggest to use 'User Quick Add Utility' menu.  adding new operator with clonning profiles


Regards,
Eric

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Re: Does HPE support renaming Operator names?

Ok - we were hoping to avoid making new Operator records for everyone as that breaks ticket history per person.

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Re: Does HPE support renaming Operator names?

Hi, Can you please share if your issue is resolved ? If yes then you can post the answer here, it ll help others too. If not then you can log a case with HP Software support or Professional Services for customization requests.
Regards,
HPE Software Support

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