Easy Link Question

[Beth Tuttle]

When escalating an interaction to an incident, we use the link record screlate.incidents.problem to pass customized field values.

We have a customized field in incident that does not exist in interaction.  I'd like to default this fields value to false.  In the link record>select line>Source/Target can I specify false and pass that value to my customized field?  If so, what is the syntax of the false?

[tprovin · Accepted solution]

Wouldn't you just want to set the field to false in your probsummary format control rather than the link record?  If there is a reason to set it to false only when the incident is opened from an interaction then maybe you would want it set in the link, but still not sure that is the best place for it.

To set it in the format control, go to the calculations page, and set the following ...

Initial - true

Calcuation - <your variable> in $file=false

[Vadim Gorda]

Hello,

Think it will be huge work to set conditions for all customized fields if they are lot there. It can be done in both fc and link. In link you can write false for them in post expression and in format control you can do this like it was said in previous post.

[Beth Tuttle]

Thank for you for your quick repsonses.

My mind was in LINK.  I decided to use FC on probsummary.

[tprovin]

Kudos are always appreciated