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headstrong Honored Contributor.
Honored Contributor.
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Email Sent to one mail id only

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Hi Experts,

I have some starnge issue with my system, all the notification of Service Manager are being sent to only one EMAIL ID. irrespective of the email configured in the operator record.

Example: 

ABC is the operator who rasies the ticket through SRC and its email id is ABC@domain.com the wen the ticket creation email is triggered it blindly gose to test.one@domain.com.  Even if the ticket is assigned to some other person the assignment email is triggered to test.one@domain.com.

 

Kindly suggest where to check and troubleshoot.

 

R's headstrong 

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Honored Contributor.. fcbcd Honored Contributor..
Honored Contributor..

Re: Email Sent to one mail id only

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Do you have the " test.one@domain.com" email set up in the Smart Email settings?

Go to System Administration > Ongoing Maintenance > Smart Email > Settings and see if you have that email in the "Recipient email address for testing" field.  That's the only place I know of that will override all emails and send emails only to that address.

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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: Email Sent to one mail id only

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How do you send notifications? Connect, internal mail solution or what?
Check how records are being added to eventout..
Regards,
Breno Abreu

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Honored Contributor.. fcbcd Honored Contributor..
Honored Contributor..

Re: Email Sent to one mail id only

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Do you have the " test.one@domain.com" email set up in the Smart Email settings?

Go to System Administration > Ongoing Maintenance > Smart Email > Settings and see if you have that email in the "Recipient email address for testing" field.  That's the only place I know of that will override all emails and send emails only to that address.

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headstrong Honored Contributor.
Honored Contributor.

Re: Email Sent to one mail id only

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Hi ,

I am using internal mail solution which is disable currently. I am checking this in eventout all emails are going to one email ID. Also, when we updated any ticket for any module MSG box also displays that email sent to test.one@domain.com id.

 

 

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