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Vice Admiral
Vice Admiral
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Email message truncated

I recently installed to 7.11.333 and my email messages seem to be truncated. This is an IM update notification which is getting triggered however it is not utilizing all the arguments.  The message is as follows:

 

%S%SThe details of the interruption are as follows: %S%SIncident #: %S%S%SOutage Start: %S%SOutage End: %S%SOutage Duration: %S%S%SLine of Business: %S%S%S%SApplications Impacted: %S%S%S%S%S%STimeline of Events:%S%S%S%SProblem Description: %S%S%S%SImpact to Users: %S%S%S%STechnical Components Failing: %S%S%S%SAction Taken to Restore: %S%S%S%SRoot Cause Activities: %S%S%S%SOwning Manager: %S%S

 

Arguments:

{"\0a", "\0a", "\0a", "\0a", number in $L.file, "\0a", "\0a", downtime.start in $L.file, "\0a", downtime.end in $L.file, "\0a", sni.outage.duration in $L.file, "\0a", "\0a", "\0a", strraw(sni.lob.name in $L.file), "\0a", "\0a", "\0a", logical.name in $L.file, "\0a",  strraw(sni.addcis in $L.file), "\0a", "\0a", "\0a", strraw(sni.timeline.desc in $L.file), "\0a", "\0a", "\0a", strraw(sni.prob.desc in $L.file), "\0a", "\0a", "\0a", strraw(sni.prob.impact in $L.file), "\0a", "\0a", "\0a", strraw(sni.tech.comp in $L.file), "\0a", "\0a", "\0a", strraw(sni.actiontorestore in $L.file), "\0a", "\0a", "\0a", strraw(sni.rootcauseact in $L.file), "\0a", "\0a", "\0a", strraw(sni.owning.mgr in $L.file)}

 

Email message:

 

The details of the interruption are as follows:

 

Incident #: IM27225

 

Outage Start: 07/05/11 09:40:00

Outage End: 07/05/11 12:47:00

Outage Duration: 03:07:00

 

Line of Business:

outage notification

 

Applications Impacted:

SERVER

 

 

Timeline of Events:

07/05/2011 09:40: First user reported that they could not access network file share. 

 

Problem Description:

Time on file services cluster drifted beyond the 5 minute Kerberos limit.

 

 

The rest of the message does not come through.  This worked prior to the patch with no issues.

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Fleet Admiral Fleet Admiral
Fleet Admiral

It looks to me like you're trying to use the scmessage record to handle the body of your email, instead of just the subject line of the email.

 

In the 'notification' record in Service Manager, the "Format" column allows you to give the name of a text-only form (one with no ComboBoxes, etc... see the OOB SD.incident.notify form) which the system will then use to populate the contents of the email.

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Vice Admiral
Vice Admiral

Yes but this has always worked in the past.

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Absent Member.
Absent Member.

Hi Tracy,

Email message will be truncated when there will be some error in processing the arguments.So here problem is occurring after problem description so you should check your data-type or name of your field(both for sni.prob.desc and sni.prob.impact ).

hth,
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