Absent Member.. Absent Member..
Absent Member..
864 views

Email notifications

Jump to solution

Hi guys I'm looking for two ways in which I can trigger service manager out of the box to send Email notifications when ever an incident is opened.closed or updated.please help?

 

0 Likes
1 Solution

Accepted Solutions
Absent Member.
Absent Member.

Macro Name: Email on Incident Open

Applies When: Incidents are Saved

Macro Type: <select the desired email type...Mail 1 Person>

Macro Condition: same(open.time in $L.new, update.time in $L.new)

 

The Set Parameters screen changes based on the Macro Type. For an email macro, the Set Parameters typically specifies the Recipient, Subject Line, and Message Body.

 

Note: The OOB system has a sample email macro for Quotes. The SM Help Server contains several documents on macros.

View solution in original post

0 Likes
4 Replies
Absent Member.
Absent Member.

1. Notification Engine

System Navigator: Tailoring -> Notifications -> Notifications

 

2. Macros

System Navigator: Tailoring -> Tailoring Tools -> Macros

0 Likes
Absent Member.. Absent Member..
Absent Member..

hi can you please give an example when using macros

0 Likes
Absent Member.
Absent Member.

Macro Name: Email on Incident Open

Applies When: Incidents are Saved

Macro Type: <select the desired email type...Mail 1 Person>

Macro Condition: same(open.time in $L.new, update.time in $L.new)

 

The Set Parameters screen changes based on the Macro Type. For an email macro, the Set Parameters typically specifies the Recipient, Subject Line, and Message Body.

 

Note: The OOB system has a sample email macro for Quotes. The SM Help Server contains several documents on macros.

View solution in original post

0 Likes
Absent Member.. Absent Member..
Absent Member..

thanks hey

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.