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Super Contributor.
Super Contributor.
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Email to Wrong assignment group for Auto Incident tickets in hpsm

Hi All,

 

I am facing below issue in our production system.

 

Issue:

 

Irrespective of the assignment group field has the vaue, Email is sending to "DEFAULT" group memebers when the auto incident created in HPSM,

 

Kindly let me know where to remove this condition, it should  send a mail to group members of that ticket has not the "DEFALUT" group.

 

We are using sm9.40

 

Thanks,

Jagan

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3 Replies
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Super Contributor.
Super Contributor.

Re: Email to Wrong assignment group for Auto Incident tickets in hpsm

can anyone help me on this email issue for auto tkst

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Established Member..
Established Member..

Re: Email to Wrong assignment group for Auto Incident tickets in hpsm

Hi,

 

You could check the workflows set for that Incident category. Usually you might have a set of rules that would control default values.

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Super Contributor.
Super Contributor.

Re: Email to Wrong assignment group for Auto Incident tickets in hpsm

Dear Lukus,

 

Thanks for your reply,

 

we are not using PD in our environment, we migrated SM7.11 to SM 9.40 without PD.

 

Thanks,

JAgan

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