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Absent Member.. Absent Member..
Absent Member..
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Email2SM Integration for Ticket Creation

Dear All,

I have a requirement to integrate Email to HPSM via CIT for ticket creation.

Before i start, can someone suggest me with best practices/any reference document which would help me.

Appreciate your response.

Regards

AR

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11 Replies
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Respected Contributor.. Respected Contributor..
Respected Contributor..

Re: Email2SM Integration for Ticket Creation

Hey Ar,

Have you got any solution on it ? I also looking for the same thing.

Please email me the steps which you have been performed

Personal Info Erased

Regards,

Rajiv

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Email2SM Integration for Ticket Creation

as soon as will remember, I will add comments.

tip 1: use different email boxes for email to SM and from SM (to prevent creation users reply  to interaction)

tip2: for inbox (email to SM) make rule to move messages with aouto answer to some folder (CIT will proceed only INBOX, for example)

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Absent Member.. Absent Member..
Absent Member..

Re: Email2SM Integration for Ticket Creation

Thanks for the reply.

I have MS Outlook and i would like to connect it to HPSM through CIT.

But what are all pre-requisites i need to consider.

I am stuck on Email Fetching Connector, error attached.

regards

AR

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Trusted Contributor.. Trusted Contributor..
Trusted Contributor..

Re: Email2SM Integration for Ticket Creation

The right port for POP3 is 110 (not 25)

But i recommend ussing IMAP with port 143

Some problem will raised with POP3 like

"The code page 'windows-1258' received is not supported."  -  I got this issue right now and fix it to using IMAP instead

 

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Absent Member.. Absent Member..
Absent Member..

Re: Email2SM Integration for Ticket Creation

thanks for the reply.

is there anything specific setting i need to make at Mailbox level to change from POP3 to IMAP?

regards

AR

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Email2SM Integration for Ticket Creation

this is my settings for CIT

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Absent Member.. Absent Member..
Absent Member..

Re: Email2SM Integration for Ticket Creation

Unfortunately i am getting different error now if i choose Microsoft Extended MAPI.

Attached in the post.

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Email2SM Integration for Ticket Creation

Did you check your connection in outlook (to send and receive a test email there) ?

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Absent Member.. Absent Member..
Absent Member..

Re: Email2SM Integration for Ticket Creation

I use Webmail Outlook, and with that account i can send and receive email messages.

Is there anything specific i need to configure on the CIT server specific to email?

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Email2SM Integration for Ticket Creation

Extended MAPI - uses outlook profile, so if you use web there is no such profie in system.

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Absent Member.. Absent Member..
Absent Member..

Re: Email2SM Integration for Ticket Creation

Thank you for reverting.

But if i donot want to create a outlook profile on CIT box, what are all option do i have in email fetching connector.

regards

AR

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