Enquiry on HPSM Module
Dear Friends / Experts,
In my company we have HPSM 9.3 as a ITSM tool and we have various modules Configured in the tool. However we have a challenges finding solution for a small issue. Our End user department contains service desk and technical support team. As a good practice of single channel logging we have our service desk logging tickets for all issues. We have not enabled ticket logging for the Technical support engineers. So they track the tickets in a excel and share it with service esk for logging. I would like to take a initiative to change this concept and planning to eradicate this manual logging.
Instead I have a plan to update these excel using bulk upload features which contains various field and those fields need to be captured as a ticket in HPSM. Appreciate if someone could help me with the way to handle this issue.
Attached the fields that needs to be captured as a ticket.