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Fleet Admiral
Fleet Admiral
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Error due to axces.process.record

Hi All,

 

 

We have OM to SM integration which creates tickets in SM.Everything was working fine but from yesterday i am seeing these entries all over my log file. Also scheduler is heavy with number with class as 'problem' and name 'message process record'

 

 

 

log contents:

 

2940(  7632) 09/27/2012 21:06:25  RTE E Cannot evaluate expression (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE E Bad arg(1) oper = (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE E Cannot evaluate expression (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE E Cannot evaluate expression (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE E Cannot evaluate expression (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE E Bad arg(2) oper = (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE E Cannot evaluate expression (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE E Cannot evaluate expression (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE E Cannot evaluate expression (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE E Process panel run.init in RAD axces.process.record encountered error in line 3 (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51808 [ 0] axces.process.record                exit.error.msg            process      CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51808 [ 0] axces.process.record                exit.error.msg.1          userdefn     CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51808 [ 0] message                             start                     process      CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51808 [ 0] message                             ck.for.msg                decision     CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51808 [ 0] message                             check.msg.type            decision     CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51808 [ 0] message                             send.msg                  msg          CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RAD E Unrecoverable error in application:  axces.process.record on panel run.init
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51808 [ 0] message                             ck.for.msg.1              decision     CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51808 [ 0] message                             schedule.messages         rinit        CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51808 [ 0] message                             set.up.schedule           process      CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51808 [ 0] message                             add.schedule              radd         CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51886 [ 0] message                             RADReturn                 Unknown      CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51886 [ 0] axces.process.record                exit.error                process      CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51886 [ 0] axces.process.record                cleanup                   process      CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51886 [ 0] axces.process.record                decide.exit               decision     CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51886 [ 0] axces.process.record                RADReturn                 Unknown      CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51886 [ 0] axces.read                          next.event.record         next         CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51886 [ 0] axces.read                          call.process              userdefn     CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51886 [ 0] axces.process.record                start                     process      CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D SCRIPTTRACE: AppDiagnositic.appEventInCounter entered, line 11
  2940(  7632) 09/27/2012 21:06:25  RTE D SCRIPTTRACE: AppDiagnositic.appEventInCounter exited, line 13 elapsed: 0 ms
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51886 [ 0] axces.process.record                check.caps                decision     CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51886 [ 0] axces.process.record                check.register            decision     CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51886 [ 0] axces.process.record                select.register           select       CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51901 [ 0] axces.process.record                check.fixed               process      CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51901 [ 0] axces.process.record                call.translate            userdefn     CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51901 [ 0] axces.translate.input               start                     decision     CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51901 [ 0] axces.translate.input               build.list                process      CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51901 [ 0] axces.translate.input               loop.list                 loop         CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51901 [ 0] axces.translate.input               exit.normal               process      CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51901 [ 0] axces.translate.input               RADReturn                 Unknown      CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51901 [ 0] axces.process.record                run.init                  process      CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE E Cannot evaluate expression (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE E Bad arg(1) oper = (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE E Cannot evaluate expression (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE E Cannot evaluate expression (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE E Cannot evaluate expression (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE E Bad arg(2) oper = (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE E Cannot evaluate expression (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE E Cannot evaluate expression (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE E Cannot evaluate expression (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE E Process panel run.init in RAD axces.process.record encountered error in line 3 (axces.process.record,run.init)
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51901 [ 0] axces.process.record                exit.error.msg            process      CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51901 [ 0] axces.process.record                exit.error.msg.1          userdefn     CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51901 [ 0] message                             start                     process      CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51901 [ 0] message                             ck.for.msg                decision     CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51901 [ 0] message                             check.msg.type            decision     CPU(    0   2542 )
  2940(  7632) 09/27/2012 21:06:25  RTE D RADTRACE  51901 [ 0] message                             send.msg                  msg          CPU(    0   2542 )

 

 

 

Kindly suggest on this.

 

 

Regards,

Abhijit K

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4 Replies
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Fleet Admiral
Fleet Admiral

Hi All,

 

 

Please update on this.

 

 

Regards,

Abhijit K

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Absent Member.. Absent Member..
Absent Member..

What did you change?

----------------------------------------------------
Kudos - what, where, how, and why
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Fleet Admiral
Fleet Admiral

Hi John,

 

Thanks for your response.

 

2940(  7632) 09/27/2012 21:06:25  RTE D SCRIPTTRACE: AppDiagnositic.appEventInCounter entered, line 11
  2940(  7632) 09/27/2012 21:06:25  RTE D SCRIPTTRACE: AppDiagnositic.appEventInCounter exited, line 13 elapsed: 0 ms

 

AppDiagnositic is JS present, hp support is telling me error is due to this JS script.


But i didnt change anything in system. Someone could explain me what does this JS do?

 

This JS is called in application axces.process.record , you can find entries on second panel.

 

 

Regards,

Abhijit K

 

 

 

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Absent Member.
Absent Member.

2940(  7632) 09/27/2012 21:06:25  RTE E Process panel run.init in RAD axces.process.record encountered error in line 3 (axces.process.record,run.init)

---> The failure occurs while evaluating the Expressions section of the Event Registration record

 

I suppose the AppDiagnositic JavaScript could be related, but that can't be determined directly from the provided trace. It would be helpful to include the debugdbquery:999 parameter so the specific eventregister record is known (e.g. pmu, smin, etc).

 

Once you've identified the relevant Event Registration, the "log" rtecall can be used to locate the failing expression. It can be placed in front of each entry to determine which line causes the error.

 

$L.void=rtecall("log", $L.code, "Debug Line 1");<Expressions in Line 1>

$L.void=rtecall("log", $L.code, "Debug Line 2");<Expressions in Line 2>

...

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