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Error in Accessing the dashboards in SM 9.4 through IE browser.

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Hi All,

 

When I try to access the Dashboards in Service Manger 9.4, i could see the dashboards are reflecting with an error "An error occurred when rendering this report, please contact system administrator".

 

Please let me know if any one know how to resolve this error, I am using IE 8 and when i tried to access the same dashboard in Chrome broswer i am seeing any error and could see the charts and etc fine. without any issues.

 

Thanks in advance.

 

Regards,

Kumar

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Absent Member.. Absent Member..
Absent Member..

Hi Kumar

 

First thing of note is that IE 8 and IE 9 are not supported IE versions for SM 9.40.  

 

Have you checked the latest recent release notes for 9.40 patches and 9.41 release?  There are many dashboard issues mentioned which are now addressed, however, staying with an unsupported IE version is going to continue to give you problems.

 

Regards

Matt

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Absent Member.. Absent Member..
Absent Member..

Hi Kumar

 

First thing of note is that IE 8 and IE 9 are not supported IE versions for SM 9.40.  

 

Have you checked the latest recent release notes for 9.40 patches and 9.41 release?  There are many dashboard issues mentioned which are now addressed, however, staying with an unsupported IE version is going to continue to give you problems.

 

Regards

Matt

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Thanks Matt.

 

Yeah I did tried to upgrade my IE and not seeing the issue further. Thank you again.

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