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Error in accessing the Service Manager 9.4 dashboard

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Hi All,

I have created a new table in SM without any forms associated with that table.

Using the same table data, i have created a chart\dashboard. When i click on the chart to drill down the datal I am getting following error. Can any one suggest how to solve the below mentioned error? Thanks in advance.

 

01/29/16 08:11:55

Unrecoverable error in application: report.drill.down on panel search

error

01/29/16 08:11:55

Unrecoverable error in application: se.search.objects on panel call.list.engine

error

01/29/16 08:11:55

Unrecoverable error in application: se.list.engine on panel call.view.engine

error

01/29/16 08:11:55

Unrecoverable error in application: se.view.engine on panel display.go

error

01/29/16 08:11:55

Display application error exit during RIO on screen db.view

warning

01/29/16 08:11:55

Format "DeviceThirdParty" not found (display,show.rio)

error

01/29/16 08:11:55

The record being updated has been modified since read (login,call.user.login)

error

01/29/16 08:11:55

file:(operator) key:(name=falcon_super) (login,call.user.login)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (login,call.user.login)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (trigger.operator.check,password.ok.to.change)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (trigger.operator.check,password.ok.to.change)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (trigger.operator.check,password.ok.to.change)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (trigger.operator.check,password.ok.to.change)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (trigger.operator.check,password.ok.to.change)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (trigger.operator.check,password.ok.to.change)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (trigger.operator.check,start)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (trigger.operator.check,start)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (login,call.user.login)

 

Regards,

DMK

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1 Solution

Accepted Solutions
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Micro Focus Expert
Micro Focus Expert

Re: Error in accessing the Service Manager 9.4 dashboard

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Hi,

your log show two kind of problems:

1) Format "DeviceThirdParty" not found (display,show.rio)
Create this format with name "DeviceThirdParty" to display the record. If you drill down you need a format to display the records.

2) Indexing into a unknown type datum which is not a compound data type (trigger.operator.check,password.ok.to.change)
Check your operator record "falcon_super", especially the fields on "Security" tab, "User Session Information".

Best regards,

Heike

Thank you for using the MicroFocus ServiceManager Support and News Forum. If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

View solution in original post

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1 Reply
Highlighted
Micro Focus Expert
Micro Focus Expert

Re: Error in accessing the Service Manager 9.4 dashboard

Jump to solution

Hi,

your log show two kind of problems:

1) Format "DeviceThirdParty" not found (display,show.rio)
Create this format with name "DeviceThirdParty" to display the record. If you drill down you need a format to display the records.

2) Indexing into a unknown type datum which is not a compound data type (trigger.operator.check,password.ok.to.change)
Check your operator record "falcon_super", especially the fields on "Security" tab, "User Session Information".

Best regards,

Heike

Thank you for using the MicroFocus ServiceManager Support and News Forum. If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

View solution in original post

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