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Super Contributor.. Super Contributor..
Super Contributor..
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Error in creating fulfilment request(change ticket) via SRC Portal

Hello Experts,

 

We have noticed one issue with SRC Portal.

 

When I copy some lines written in notepad file and paste it into text area field when submiting a request via SRC Portal, the service request (Interaction) gets created successfully. However, related fulfilment request (change ticket) is not getting created.

 

When I manually type few lines in the text area field for the same catalog and submit the request via SRC Portal, both service request (Interaction) as well as related fulfilment request(change ticket) is getting created successfully.

 

Has anyone noticed such issue? Do we have any fix for the same?

 

We are using HPSM 9.32 with Windows 2008 Server.

 

Please help ASAP.

 

Regards,

NSE

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Super Contributor.. Super Contributor..
Super Contributor..

Re: Error in creating fulfilment request(change ticket) via SRC Portal

Hello All,

 

I could find the rootcause of this issue. The exact issue is with new line character. If i press enter after entering certain texts in the multi text field...then submit the request, the fulfillment request is not getting created.

 

Regards,

NSE

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