Error message when logging into Web client - SM 9.41
When I log onto our Web client, I receive this error message:
I received a fix for our 9.40 system ( QCCR1E124742_SM941_SM930 ) and it was successful, but now we're getting this for 9.41.
The SL-SMModuleConfig in 9.41 is the same as in the above unload.
I wasn't able to reproduce but it does look like Steve may be right. I compared your trace with mine and your trace ends here:
If you following that SMCRemoteService to getUserInfo you'll find it calls getUserInfo which calls GetContactByOperator which eventually calls getContact. If what Steve mentioned isn't the exact issue you can debug those portions to see what may be missing.
Looking at SMModuleConfig, it calls:
I had just found a issue that referenced that SL record. Can you turn on debughttp:1 and try logging in again to confirm *upload the sm.log after)? The solutions that fixed this was to run from a 9.41 system QCCR1E114612_SM940_SM930 and the other QCCR hotfix you mentioned orginally.
I went ahead and added debughttp:1 to the sm.ini and logged in again, but I did not see anything resembling:
*upload the sm.log after)?
in either the sm.log or the http.log
Can you attach QCCR1E114612_SM940_SM930 so I can give it a try to fix this.
Thanks - Larry!
I can see errorCode 9 in your sm.log. QCCR1E114612 is mentioned in the sm 9.41 release notes so it should be included with the SM 9.41 media. Good luck.
I loaded it, but I am still getting the same message when I login.
I backed it out and compared it to the OOB version and it is the same.
I think that QCCR1E114612 is for 9.40 perhaps.
Since my 9.41 OOB system doesn't get the error, perhaps we might be looking at the wrong area in SM.
Ok, can you tell me what version of SM RTE/Apps and the Webtier you're on and i'll see if I can reproduce it. In your original post did you load that QCCR and then receive that message? Just let me know the version and what you introduced to reproduce it and i'll test.
I'm on an upgraded version of 9.41 with RTEs & Applications at 9..41.0020 and the Web tier at 9.41.1005-P1.