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Error message with HTML notifications in Incidents part 2

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Good morning experts,

I'm having another issue when it comes to HTML notifications for Incidents SLA.

I'm testing this in my QA environment and what I get is that the HTML notification goes out but it seems to double.

4-19-2017 1-27-01 PM.png

4-20-2017 8-00-48 AM.png4-20-2017 8-00-35 AM.png

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Super Contributor.. Super Contributor..
Super Contributor..

Re: Error message with HTML notifications in Incidents part 2

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Okay I have found out the issue. It was a mistake that I was making/overlooked.

The HTML mail configuring must be as like this
In Message tab:
Msg Class: HTMLTemplate
Msg No.: 1
Arguments: jscall( "htmlemailtemplates.getMailBody", "IM Update", $L.file, $L.file.save)
condition: true or "as you like"
notify method: email
recipients: as you like.
Here there may be mistake done by you will be, in next tab i.e., "Email/Mail Subject line" you may not filled this data
Msg Class: HTMLTemplate
Msg No.: 1
Arguments: jscall( "htmlemailtemplates.getMailHeader", "IM Update", $L.file, $L.file.save)

I made the mistake of having body in both places.

** Body in first tab and Header in Second tab**

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Highlighted
Super Contributor.. Super Contributor..
Super Contributor..

Re: Error message with HTML notifications in Incidents part 2

Jump to solution

Okay I have found out the issue. It was a mistake that I was making/overlooked.

The HTML mail configuring must be as like this
In Message tab:
Msg Class: HTMLTemplate
Msg No.: 1
Arguments: jscall( "htmlemailtemplates.getMailBody", "IM Update", $L.file, $L.file.save)
condition: true or "as you like"
notify method: email
recipients: as you like.
Here there may be mistake done by you will be, in next tab i.e., "Email/Mail Subject line" you may not filled this data
Msg Class: HTMLTemplate
Msg No.: 1
Arguments: jscall( "htmlemailtemplates.getMailHeader", "IM Update", $L.file, $L.file.save)

I made the mistake of having body in both places.

** Body in first tab and Header in Second tab**

View solution in original post

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