Need some help in customisation of my sandbox hpsm. When creating new intereaction and esclating it, the user is taken back to the just opened interaction which was just esalated. I need to change it so the user is taken to the Interaction Queue Tab . Tried so many ways but still no effect. Please help.
Re: Escalating Interaction
"Tried so many ways' is hard to help debug.
What version of Service Manager are you using, and how much configuration/customization has been done to it?
It _should_ just be a checkbox on the Service Desk Environment record 'Return to Blank Interaction'.
Log in as an Admin. In the Menu Navigator -> System Administration -> Environment Records -> Service Desk Environment and check the checkbox. Log out, log back in, and the changes should take effect.