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Admiral Admiral
Admiral
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Eventmap. $axces.target

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Hello!
What contain the $axces.target variable in eventmap (input)? It is contain the destination record before event update or not?

How to get the value from destination record before update in eventmap?
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The value of fields on a ticket before event services updates it can be accessed using format control.
On the initial screen for format control, click the check box labeled: Save Copy.
Then in calculations, you can access the data using $file0.

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The $axces.target variable represents the data object to be written out when the event services process completes.

For example, if you have the following on the post map instructions for priority.code:

priority.code in $axces.target="1"

Then priority.code on the ticket that is generates will be "1".
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Admiral Admiral
Admiral
Larry, thx.

How to get the stored value in database for updated record, before update it? It is possible?
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The value of fields on a ticket before event services updates it can be accessed using format control.
On the initial screen for format control, click the check box labeled: Save Copy.
Then in calculations, you can access the data using $file0.

View solution in original post

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