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Exclude Pending Status duration from Spent Time on an Incident ticket of HP SM

Hello Experts,


I need a script or expressions on spend time calculation on Incident ticket in HP Service Manager.

IIn format control calculation what I have done is like, for capturing the Spent Time on the IM ticket is:


Spent TIme=resolved.time in $L.file-open.time in $L.file and I am able to capture the value in Spent Time field. But it is calculating the time even for suspended statuses..So I need to exclude the time for Suspnded status..


Please suggest.


Thanks and Regards,



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