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Expand folder entitlement for contacts and companies


I'm planning to expand Service Manager usage in the company to one separate user group. Situation is that this new user group shouldn't see current user group ticket information, contacts, CI's and they have separate categorization for tickets. What would be best way to implement this?


Folder entitlement is in use at the moment.  Part of contacts and companies are same for both user groups. Folder entitlement covers ticket information and CI's but not contact and companies. Multi company covers ticket categorization but how about contacts because they are from several companies.


So should I expand folder entitlement to cover also contact and company information or use only mandanten and security groups to define witch contacts are only for group A or B and which are for both? (New array field where I could define security groups with same name as folders are).


Am I missing some thing that should be checked?

- tickets on different modules (Folder entitlement)

- ticket categorization (multi company but not sure is this the best way)

- CI's (Folder entitlement)

- Contacts (multi company or modified folder entitlement)

- Companies (?)

1 Reply
Micro Focus Expert
Micro Focus Expert

There is a Knowledge Document about configuring Multi-tenant environments:



There are more files to be checked. The ones I think of first are:

interactions, department, sla, slo, category, subcategory, producttype, problemtype ...


The number of tables that should be protected depends on the environment and the modules implemented.

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