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Field contains an invalid date/time

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I have upgraded my rte version to 9.34 but inactive timer issue was there so I have again upgraded to rte 9.34 hot fix.... After doing it I m getting this error in entering tickets in date time fields as 'field contains an invalid date/time' ,it's mainly coming when I m writing in 12 hour clock as 23/12/2016 04:00:00 PM.
Please help on urgently
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Re: Field contains an invalid date/time

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Hello Akanksha1991,

I was reviewing SM settings and to be honest with you I don't think there is a setting to allow date/times in 12-hours format. SM by default is 24-hours and it makes sense to me the message you are getting. If you didn't get it in the past probably was because a defect in SM but as far as I know it's only possible to use 24-hours format.

Regards,

SM Support Engineer

Thank you for using the Micro Focus Community. If you find that this or any post resolves your issue, please be sure to mark it as an "accept as solution".

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Outstanding Contributor.
Outstanding Contributor.

Re: Field contains an invalid date/time

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Hello Akanksha1991,

I was reviewing SM settings and to be honest with you I don't think there is a setting to allow date/times in 12-hours format. SM by default is 24-hours and it makes sense to me the message you are getting. If you didn't get it in the past probably was because a defect in SM but as far as I know it's only possible to use 24-hours format.

Regards,

SM Support Engineer

Thank you for using the Micro Focus Community. If you find that this or any post resolves your issue, please be sure to mark it as an "accept as solution".

View solution in original post

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