Filter CIs by owner
I want to create a new comfill filed own.cis in probsummary table and add it to the im.incident.subform.main.
By pressing the fill button of own.cis it should only visualize the CIs that are assigned to the person who opened the incident ticket (operator.id).
Also there is the out-of-the-box field there - logical.name whici is visualizing ALL CIs. Two fields should NOT have any relation (independant from one anohter).
I tried several ways to achieve that through link records but I would appreciate your comments around this.
Many thanks in advance.
Re: Filter CIs by owner
OOB, the ownership of CIs is based on contact.name, not operator.id (device table field contact.name).
If you've use the OOB field to assign ownership, you would need to retrieve the associated contact.name for the operator (either using a recursive fill and require the user to execute a fill to see the list of assigned records or via a query run on display and use that as the input to the virtual join to display a list of assigned CIs. Normally you would want the list of CIs assigned to the service recipient of the ticket, which would be the contact.name in the incident.
I don't believe you can alter the CI Visualization functionality to visualize CIs based on ownership.