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Filter link expression based on value in ticket

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Hi all,

In my ESS, I will select Service Recipient (contact.name) - the link will return (contact.name.email) and its department (my.dept.name).

In ESS, I also have custom Requestor HOD Fill/Form field (requestor.hod) and corresponding custom link. The link will return (requestor.hod.dept) and (requestor.hod.approver). The requestor.hod.approver field is a checkbox, its ticked to indicate its an approver for that department.

I want to filter in the link where click on Requestor HOD field, return result if:

- requestor.hod.dept is same as my.dept.name AND and the requestor.hod.approver = true

Appreciate help on the expression syntax

Thanks in advanced.

AK

Amy K
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Re: Filter link expression based on value in ticket

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Okay, I managed to resolve this..:)

In the Link for the requestor.hod

Query: $query

Expression: $query="requestor.hod.approver =\"true\""

This will filter out only if the requestor hod approver field is checked to true.

 

Amy K

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Re: Filter link expression based on value in ticket

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Okay, I managed to resolve this..:)

In the Link for the requestor.hod

Query: $query

Expression: $query="requestor.hod.approver =\"true\""

This will filter out only if the requestor hod approver field is checked to true.

 

Amy K

View solution in original post

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