Trusted Contributor.
Trusted Contributor.

Force Close Interaction/Incidents

Hi Guys,


I need force close Interaction/Incidents, but in Mass Close Button have some validation wich one i need to skip.

Can you help me?

Thank you folks

1 Reply
Super Contributor.
Super Contributor.


This tip could help you.

Go to "Mass Update" --> "Complex Update".

In the line "Instructions to be executed ONCE at the beginning of mass add/update." put "$L.fc=NULL"

In the next lines put the values you want to the IM/SD like:

status in $file="Closed"

current.phase in $file="closed"


The "$L.fc=NULL"  avoids the Format Controls a let you update without put all values in fields.



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