Force Close Interaction/Incidents
I need force close Interaction/Incidents, but in Mass Close Button have some validation wich one i need to skip.
Can you help me?
Thank you folks
This tip could help you.
Go to "Mass Update" --> "Complex Update".
In the line "Instructions to be executed ONCE at the beginning of mass add/update." put "$L.fc=NULL"
In the next lines put the values you want to the IM/SD like:
status in $file="Closed"
current.phase in $file="closed"
The "$L.fc=NULL" avoids the Format Controls a let you update without put all values in fields.