Frequent pop up messages while saving
We are on HP SM v9.41 P4 hybrid.
While working on a change request / any request, I make a change on the record, click save. I come back again on the record, try to move around the different tabs, type some text or make any change, suddenly i get a message.
"The record has been modified by <userid> since you loaded it.HP Service Manager has loaded the latest record for you".
I think there is some background update happening after the save done by the user. How do I figure out the rootcauase.
Re: Frequent pop up messages while saving
Hi brav0 and SM experts,
I have the same issue with request objects, mostly when the user clicks inside a table cell
First save is ok, values in table are saved
After save/update, when the user clicks inside a table cell (empty or populated) the record updates itself and the user loses the values from table
Popup message is "This record has been modified since you loaded it. HP Service Manager has loaded the latest record for you."
SM version is 9.40
Did you found a cause or a solution?