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Contributor.
Contributor.
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Getting MAX SESSIONS EXCEED ERROR

Hi Team,

We are frequently facing "Max Session Exceed" error, as a corrective action we are restarting SM services

We are using SM 9.30 version and horizontal scaling environment.

Getting below error

6864(  6372) 09/02/2016 10:52:25 JRTE I Balancer Couldn't find any available nodes. LoadBalancer is up, but none of the servers are ready to take the load.

  9160(  7192) 09/02/2016 10:52:25  RTE D evjscall: Using existing js context 26c7c670

  6864(  6372) 09/02/2016 10:52:25 JRTE I Balancer Couldn't find any available nodes. LoadBalancer is up, but none of the servers are ready to take the load.

  6864(  6372) 09/02/2016 10:52:25 JRTE I Balancer Couldn't find any available nodes. LoadBalancer is up, but none of the servers are ready to take the load.

  9160(  7192) 09/02/2016 10:52:25  RTE D evjscall: Using existing js context 26c7c670

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Honored Contributor.. Honored Contributor..
Honored Contributor..

Re: Getting MAX SESSIONS EXCEED ERROR

can you post your sm.cfg and sm.ini?

 

how many servlets do you have configured in sm.cfg?

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Contributor.
Contributor.

Re: Getting MAX SESSIONS EXCEED ERROR

Hi Enzo,

Thanks for reply..

how many servlets do you have configured in sm.cfg? around 8 to 9

we are using 2 ports of 3 servers for user login and other ports are used for TeMIP integration.

We are using failover cluster in which 2 primary server are configured i.e 8.114 as a active server and 8.79 as a passive server.

Other than this server there are 7 secondary servers and 3 web servers.

8.114 server : Active server 
SM.ini
# ServiceManager Initialization file
# (c) Copyright 2008 Hewlett-Packard Development Company, L.P.
# Configuration Modified Date:8/29/12 5:14 PM
shared_memory:512000000
log:../logs/sm.log
system:13080
httpPort:13080
sslConnector:0
#httpsPort:13443
groupbindaddress:10.114.8.114
sqldictionary:oracle11
[oracle11]
sqldb:SNOCSMDB
sqllogin:hpsmadmin/hpsmadmin
plugin0:kmplugin.dll
grouplicenseip:10.114.8.104
groupname:smgroup
groupmcastaddress:224.0.0.255
groupsubnetaddress:255.255.255.0
groupport:13100
threadsperprocess:50
sessiontimeout:60
webservices_sessiontimeout:180
heartbeatinterval:60
ir_asynchronous:1
#ir_disable:1
sqllibrary:sqoracle.oci10.DLL
KMSearchEngineClass:com.hp.ov.sm.server.plugins.knowledgemanagement.solr.KMSolrSearch
msg_buffer_size:64536
sqllimit:60
#sqlstats:1
#log file limit
numberoflogfiles:10
maxlogsize:131457280
#primary_key_mode:0
dbcachequery:extaccess
debugprocesses
threadTerminateWait:2400

#rtm:3
#sqldebug:1
#jsgctrigger:67108864

keystoreFile:server.keystore
keystorePass:changeit
truststoreFile:cacerts
truststorePass:changeit


=================================================
SM.cfg
# start background schedulers
#

sm -loadBalancer -httpPort:13080 -threadsperprocess:50 
sm -que:ir 

sm -httpPort:13083 -httpsPort:13084     -log:../logs/sm13083.log -threadsperprocess:50
sm -httpPort:13093 -httpsPort:13094	-log:../logs/sm13093.log -threadsperprocess:50 -debugNode:1
sm -bg scheduler problem10 10 1 -log:../logs/problem7.log -httpport:13093 -debugnode:1 -deadnodelocktimeout:1
sm -bg scheduler WSCCSV 10 1 -log:../logs/WSCCSV.log -httpport:13093 -debugnode:1 -deadnodelocktimeout:1
sm -bg scheduler outage 10 1 -log:../logs/outage.log -httpport:13095 -debugnode:1 -deadnodelocktimeout:1



#sm -httpPort:13085 -httpsPort:13086 -log:../logs/sm13085.log -threadsperprocess:50
#sm -httpPort:13081 -httpsPort:13082 -log:../logs/sm13081.log -threadsperprocess:50
#sm -scautolistener:12790
#sm -scautolistener:12690
sm system.start

********************************************************************************************
8.79 Passive server : sm.ini

# ServiceManager Initialization file
# (c) Copyright 2008 Hewlett-Packard Development Company, L.P.
# Configuration Modified Date:8/13/12 4:24 PM
shared_memory:512000000
log:../logs/sm.log
system:13080
httpPort:13080
sslConnector:0
#httpsPort:13443
groupbindaddress:10.114.8.79
sqldictionary:oracle11
[oracle11]
sqldb:SNOCSMDB
sqllogin:hpsmadmin/hpsmadmin
sqllibrary:sqoracle.oci10.DLL
plugin0:kmplugin.dll
grouplicenseip:10.114.8.104
groupname:smgroup
groupmcastaddress:224.0.0.255
groupsubnetaddress:255.255.255.0
groupport:13100
threadsperprocess:50
sessiontimeout:30
webservices_sessiontimeout:1800
heartbeatinterval:60
ir_asynchronous:1
KMSearchEngineClass:com.hp.ov.sm.server.plugins.knowledgemanagement.solr.KMSolrSearch
msg_buffer_size:64536
sqllibrary:sqoracle.oci10.DLL
sqllimit:60
sqlstats:1
#log file limit
numberoflogfiles:10
maxlogsize:31457280
====================================================
SM.cfg


#
# start background schedulers
#

sm -loadBalancer -httpPort:13080
sm -que:ir 
sm -httpPort:13081 -httpsPort:13082	-log:../logs/sm13081.log
sm -httpPort:13083 -httpsPort:13084	-log:../logs/sm13083.log
sm -httpPort:13085 -httpsPort:13086	-log:../logs/sm13085.log
sm -scautolistener:12790
sm -scautolistener:12690
sm system.start
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Super Contributor.
Super Contributor.

Re: Getting MAX SESSIONS EXCEED ERROR

what call us "sm -reportlbstatus"?

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Contributor.
Contributor.

Re: Getting MAX SESSIONS EXCEED ERROR

Hi BAG,

Please find below repoert lb status report

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\smadmin>cd C:\Program Files (x86)\HP\Service Manager 9.30\Server\RUN

C:\Program Files (x86)\HP\Service Manager 9.30\Server\RUN>sm -reportlbstatus
Load Balancer Status:Tue Sep 06 18:33:01 IST 2016
HP Service Manager LoadBalancer Running on Host:SMRPTSRV.vdfsm.com Port:13080
List of Hosts:

HostName: SMHELPSRV.vdfsm.com
-----------------------------------------------------------------------------Server Instances-----------------------------------------------------------------------------
 ProcessID     ClusterAddress     HttpPort  HttpsPort  Sessions  DbgMode  QMode  LB      State      LowMem     JAVA_USED/MAX/PERCENT       HEAP_USED/MAX/PERCENT
    5004       SMHELPSRV-42716      13083       0       (17/50)     N       N     N       RUN          N   (104365304/178978816/58.31154)(3067797504/4294836224/71.42991)
    4792       SMHELPSRV-14324      13080       0       (0/50)      N       N     Y       RUN          N   (90153080/178978816/50.37081)(1115615232/4294836224/25.975735)
    4324       SMHELPSRV-29848      13093       0       (0/50)      Y       N     N       RUN          N   (116332168/178978816/64.99773)(1100410880/4294836224/25.62172)
---------------------------------------------------------------------------Non Server Instances---------------------------------------------------------------------------
 ProcessID     ClusterAddress         State      LowMem     JAVA_USED/MAX/PERCENT       HEAP_USED/MAX/PERCENT    Command Line parameters
    6496       SMHELPSRV-50125         RUN          N   (88171024/178978816/49.26339)(2873040896/4294836224/66.89524)   system.start
    9172       SMHELPSRV-20726         RUN          N   (100728920/178978816/56.279804)(1280077824/4294836224/29.805044)   -bg scheduler WSCCSV 10 1 -log:../logs/WSCCSV.log -httpport:13093 -debugnode:1 -deadnodelocktimeout:1
    6384       SMHELPSRV-57173         RUN          N   (105643184/178978816/59.025524)(1118269440/4294836224/26.037535)   -bg scheduler outage 10 1 -log:../logs/outage.log -httpport:13095 -debugnode:1 -deadnodelocktimeout:1
    7868       SMHELPSRV-54425         RUN          N   (106112144/178978816/59.287544)(1152937984/4294836224/26.84475)   -bg scheduler problem10 10 1 -log:../logs/problem7.log -httpport:13093 -debugnode:1 -deadnodelocktimeout:1

HostName: smsrvapp04
-----------------------------------------------------------------------------Server Instances-----------------------------------------------------------------------------
 ProcessID     ClusterAddress     HttpPort  HttpsPort  Sessions  DbgMode  QMode  LB      State      LowMem     JAVA_USED/MAX/PERCENT       HEAP_USED/MAX/PERCENT
    4124       SMSRVAPP04-8040      13087       0       (3/30)      Y       N     N       RUN          N   (142572224/178978816/79.658714)(1350209536/4294836224/31.437975)
    5388      SMSRVAPP04-21934      13081       0       (0/30)      Y       N     N       RUN          N   (104833296/178978816/58.57302)(1109561344/4294836224/25.834776)
    3696      SMSRVAPP04-13219      13095       0       (10/30)     Y       N     N       RUN          N   (49628064/178978816/27.728456)(2708283392/4294836224/63.05906)
    5048      SMSRVAPP04-62725      13097       0       (0/30)      Y       N     N       RUN          N   (124434176/178978816/69.52453)(1093832704/4294836224/25.468554)
    2408      SMSRVAPP04-28230      13091       0       (0/30)      Y       N     N       RUN          N   (111478536/178978816/62.285885)(1093832704/4294836224/25.468554)
    2744      SMSRVAPP04-30235      13089       0       (0/30)      Y       N     N       RUN          N   (138931024/178978816/77.62428)(1095143424/4294836224/25.499073)
    4252      SMSRVAPP04-48347      13085       0       (4/50)      Y       N     N       RUN          N   (114766592/178978816/64.123)(1762533376/4294836224/41.03843)
    4792       SMSRVAPP04-9149      13083       0       (0/50)      Y       N     N       RUN          N   (148030440/178978816/82.70836)(1093832704/4294836224/25.468554)
    4344      SMSRVAPP04-36802      13099       0       (0/30)      Y       N     N       RUN          N   (88662376/178978816/49.537914)(1093832704/4294836224/25.468554)
---------------------------------------------------------------------------Non Server Instances---------------------------------------------------------------------------
 ProcessID     ClusterAddress         State      LowMem     JAVA_USED/MAX/PERCENT       HEAP_USED/MAX/PERCENT    Command Line parameters
    2968      SMSRVAPP04-27043         RUN          N   (136113480/178978816/76.05005)(1092292608/4294836224/25.432695)   -sync

HostName: SM6APPSRV
-----------------------------------------------------------------------------Server Instances-----------------------------------------------------------------------------
 ProcessID     ClusterAddress     HttpPort  HttpsPort  Sessions  DbgMode  QMode  LB      State      LowMem     JAVA_USED/MAX/PERCENT       HEAP_USED/MAX/PERCENT
    3604       SM6APPSRV-23705      13097       0       (0/30)      Y       N     N       RUN          N   (38728752/178978816/21.638735)(1106812928/4294836224/25.770782)
    5624       SM6APPSRV-63464      13083       0       (4/30)      Y       N     N       RUN          N   (123088136/178978816/68.77246)(2815467520/4294836224/65.55471)
    1068       SM6APPSRV-11750      13081       0       (13/30)     Y       N     N       RUN          N   (45737904/178978816/25.554924)(1977917440/4294836224/46.053383)
    3056       SM6APPSRV-62050      13087       0       (0/30)      Y       N     N       RUN          N   (52785792/178978816/29.49276)(1353031680/4294836224/31.503685)
    3284       SM6APPSRV-34782      13095       0       (0/30)      Y       N     N       RUN          N   (39918712/178978816/22.303596)(1106812928/4294836224/25.770782)
    4256       SM6APPSRV-40668      13099       0       (7/30)      Y       N     N       RUN          N   (57147240/178978816/31.929611)(2010619904/4294836224/46.814823)
    3560       SM6APPSRV-41900      13085       0       (0/30)      Y       N     N       RUN          N   (89707288/178978816/50.121735)(1539678208/4294836224/35.84952)
    4084       SM6APPSRV-48650      13089       0       (0/30)      Y       N     N       RUN          N   (44696696/178978816/24.973175)(1110745088/4294836224/25.862339)
---------------------------------------------------------------------------Non Server Instances---------------------------------------------------------------------------
 ProcessID     ClusterAddress         State      LowMem     JAVA_USED/MAX/PERCENT       HEAP_USED/MAX/PERCENT    Command Line parameters
    4832        SM6APPSRV-694          RUN          N   (30991888/178978816/17.315952)(1124147200/4294836224/26.17439)   -bg scheduler crmprocess 10 1 -log:../logs/crmprocess.log -httpport:13093 -debugnode:1 -deadnodelocktimeout:1
    4472       SM6APPSRV-51917         RUN          N   (29585000/178978816/16.52989)(1156718592/4294836224/26.932775)   -bg scheduler problem6 10 1 -log:../logs/problem6.log -httpport:13091 -debugnode:1 -deadnodelocktimeout:1
    4676       SM6APPSRV-26813         RUN          N   (30283392/178978816/16.9201)(1157767168/4294836224/26.95719)   -bg scheduler problem7 10 1 -log:../logs/problem7.log -httpport:13093 -debugnode:1 -deadnodelocktimeout:1

HostName: SMRPTSRV.vdfsm.com
-----------------------------------------------------------------------------Server Instances-----------------------------------------------------------------------------
 ProcessID     ClusterAddress     HttpPort  HttpsPort  Sessions  DbgMode  QMode  LB      State      LowMem     JAVA_USED/MAX/PERCENT       HEAP_USED/MAX/PERCENT
    9208       SMRPTSRV-43346       13085       0       (17/50)     N       N     N       RUN          N   (87819272/178978816/49.066853)(2913603584/4294836224/67.83968)
    9196       SMRPTSRV-56649       13081       0       (18/50)     N       N     N       RUN          N   (105529632/178978816/58.96208)(3195678720/4294836224/74.40747)
    8252       SMRPTSRV-46029       13080       0       (0/50)      N       N     Y       RUN          N   (102340864/178978816/57.180435)(1130618880/4294836224/26.325075)
---------------------------------------------------------------------------Non Server Instances---------------------------------------------------------------------------
 ProcessID     ClusterAddress         State      LowMem     JAVA_USED/MAX/PERCENT       HEAP_USED/MAX/PERCENT    Command Line parameters
    7452       SMRPTSRV-23133          RUN          N   (117345792/178978816/65.564064)(2596900864/4294836224/60.465656)   system.start
    7072       SMRPTSRV-34372          RUN          N   (103890432/178978816/58.04622)(1098866688/4294836224/25.585764)   -scautolistener:12790
    572         SMRPTSRV-4896          RUN          N   (113127840/178978816/63.207394)(1098866688/4294836224/25.585764)   -scautolistener:12690

HostName: SM2APPSRV
-----------------------------------------------------------------------------Server Instances-----------------------------------------------------------------------------
 ProcessID     ClusterAddress     HttpPort  HttpsPort  Sessions  DbgMode  QMode  LB      State      LowMem     JAVA_USED/MAX/PERCENT       HEAP_USED/MAX/PERCENT
    6156       SM2APPSRV-56768      13097       0       (0/30)      Y       N     N       RUN          N   (89792088/178978816/50.169117)(1012207616/4294836224/23.568014)
    3340       SM2APPSRV-2911       13089       0       (6/30)      Y       N     N       RUN          N   (123308136/178978816/68.89538)(1162235904/4294836224/27.06124)
    8800       SM2APPSRV-5372       13095       0       (0/30)      Y       N     N       RUN          N   (83209920/178978816/46.491493)(1012097024/4294836224/23.56544)
    348        SM2APPSRV-10405      13091       0       (0/30)      Y       N     N       RUN          N   (133163016/178978816/74.40155)(1012363264/4294836224/23.571638)
    4292       SM2APPSRV-44118      13083       0       (16/50)     N       N     N       RUN          N   (148855728/178978816/83.169464)(2139000832/4294836224/49.804012)
    8776       SM2APPSRV-34653      13087       0       (4/30)      Y       N     N       RUN          N   (84914360/178978816/47.443806)(1128968192/4294836224/26.286642)
    4828       SM2APPSRV-58227      13081       0       (6/30)      Y       N     N       RUN          N   (115116144/178978816/64.318306)(1234903040/4294836224/28.753204)
---------------------------------------------------------------------------Non Server Instances---------------------------------------------------------------------------
 ProcessID     ClusterAddress         State      LowMem     JAVA_USED/MAX/PERCENT       HEAP_USED/MAX/PERCENT    Command Line parameters
    8280       SM2APPSRV-50614         RUN          N   (116984248/178978816/65.36206)(1019146240/4294836224/23.729572)   -bg scheduler problem2 10 1 -log:../logs/problem2.log -httpport:13091 -debugnode:1 -deadnodelocktimeout:1
    1928       SM2APPSRV-49992         RUN          N   (101740496/178978816/56.84499)(1020018688/4294836224/23.749886)   -bg scheduler problem4 10 1 -log:../logs/problem4.log -httpport:13091 -debugnode:1 -deadnodelocktimeout:1
    4264       SM2APPSRV-36945         RUN          N   (134051648/178978816/74.89805)(1025478656/4294836224/23.877014)   -bg scheduler problem3 10 1 -log:../logs/problem3.log -httpport:13093 -debugnode:1 -deadnodelocktimeout:1
    3456       SM2APPSRV-52838         RUN          N   (117654800/178978816/65.73672)(999038976/4294836224/23.261398)   -sync

HostName: SM1APPSRV
-----------------------------------------------------------------------------Server Instances-----------------------------------------------------------------------------
 ProcessID     ClusterAddress     HttpPort  HttpsPort  Sessions  DbgMode  QMode  LB      State      LowMem     JAVA_USED/MAX/PERCENT       HEAP_USED/MAX/PERCENT
    6440       SM1APPSRV-26535      13081       0       (5/30)      Y       N     N       RUN          N   (43302648/178978816/24.194286)(1639985152/4294836224/38.185043)
    6424       SM1APPSRV-41972      13089       0       (6/30)      Y       N     N       RUN          N   (30100640/178978816/16.81799)(1941708800/4294836224/45.21031)
    6596       SM1APPSRV-20391      13087       0       (6/30)      Y       N     N       RUN          N   (131354072/178978816/73.39085)(2029330432/4294836224/47.250473)
    4400       SM1APPSRV-25963      13097       0       (2/30)      Y       N     N       RUN          N   (97242752/178978816/54.331985)(1358635008/4294836224/31.634151)
    1308       SM1APPSRV-61538      13083       0       (17/50)     N       N     N       RUN          N   (116272032/178978816/64.964134)(3227021312/4294836224/75.137245)
    3292       SM1APPSRV-35718      13085       0       (17/50)     N       N     N       RUN          N   (108263320/178978816/60.48946)(3438206976/4294836224/80.054436)
---------------------------------------------------------------------------Non Server Instances---------------------------------------------------------------------------
 ProcessID     ClusterAddress         State      LowMem     JAVA_USED/MAX/PERCENT       HEAP_USED/MAX/PERCENT    Command Line parameters
    1432       SM1APPSRV-43957         RUN          N   (75152552/178978816/41.989635)(1168220160/4294836224/27.200575)   -bg scheduler problem1 10 1 -log:../logs/problem1.log -httpport:13093 -debugnode:1 -deadnodelocktimeout:1
    6448       SM1APPSRV-6352          RUN          N   (73680288/178978816/41.16704)(1187946496/4294836224/27.65988)   -bg scheduler problem 10 1 -log:../logs/problem.log -httpport:13091 -debugnode:1 -deadnodelocktimeout:1
    1896       SM1APPSRV-41118         RUN          N   (106973896/178978816/59.769028)(1098883072/4294836224/25.586145)   -sync

HostName: SM5APPSRV
-----------------------------------------------------------------------------Server Instances-----------------------------------------------------------------------------
 ProcessID     ClusterAddress     HttpPort  HttpsPort  Sessions  DbgMode  QMode  LB      State      LowMem     JAVA_USED/MAX/PERCENT       HEAP_USED/MAX/PERCENT
    5412       SM5APPSRV-9252       13099       0       (0/30)      Y       N     N       RUN          N   (149767968/178978816/83.67916)(1123717120/4294836224/26.164377)
    9004        SM5APPSRV-692       13083       0       (0/30)      Y       N     N       RUN          N   (147601496/178978816/82.4687)(1754042368/4294836224/40.84073)
    5100       SM5APPSRV-18354      13081       0       (2/30)      Y       N     N       RUN          N   (149783216/178978816/83.687675)(1647349760/4294836224/38.35652)
    5892       SM5APPSRV-37692      13085       0       (0/30)      Y       N     N       RUN          N   (144927712/178978816/80.974785)(1107136512/4294836224/25.778316)
    7316       SM5APPSRV-16848      13097       0       (0/30)      Y       N     N       RUN          N   (129962320/178978816/72.61324)(1107136512/4294836224/25.778316)
    9144       SM5APPSRV-53211      13095       0       (0/30)      Y       N     N       RUN          N   (122904568/178978816/68.6699)(1107136512/4294836224/25.778316)
    8548       SM5APPSRV-37999      13087       0       (3/30)      Y       N     N       RUN          N   (122344840/178978816/68.35716)(2455539712/4294836224/57.174232)
    4040       SM5APPSRV-1337       13089       0       (3/30)      Y       N     N       RUN          N   (110588112/178978816/61.78838)(2889134080/4294836224/67.26995)
---------------------------------------------------------------------------Non Server Instances---------------------------------------------------------------------------
 ProcessID     ClusterAddress         State      LowMem     JAVA_USED/MAX/PERCENT       HEAP_USED/MAX/PERCENT    Command Line parameters
    2952       SM5APPSRV-21800         RUN          N   (134121464/178978816/74.93706)(1171263488/4294836224/27.271435)   -bg scheduler problem8 10 1 -log:../logs/problem8.log -httpport:13091 -debugnode:1 -deadnodelocktimeout:1
    8756       SM5APPSRV-52846         RUN          N   (125853808/178978816/70.31771)(1174409216/4294836224/27.34468)   -bg scheduler problem9 10 1 -log:../logs/problem9.log -httpport:13093 -debugnode:1 -deadnodelocktimeout:1
    4300       SM5APPSRV-61750         RUN          N   (134772392/178978816/75.30075)(1102974976/4294836224/25.681421)   -sync
    7596       SM5APPSRV-28823         RUN          N   (130207584/178978816/72.750275)(1271468032/4294836224/29.604576)   -bg scheduler alert 10 1 -log:../logs/alert.log -httpport:13097 -debugnode:1 -deadnodelocktimeout:1

HostName: SM7APPSRV.internal.vodafone.com
-----------------------------------------------------------------------------Server Instances-----------------------------------------------------------------------------
 ProcessID     ClusterAddress     HttpPort  HttpsPort  Sessions  DbgMode  QMode  LB      State      LowMem     JAVA_USED/MAX/PERCENT       HEAP_USED/MAX/PERCENT
    3772       SM7APPSRV-34010      13085       0       (4/50)      Y       N     N       RUN          N   (113729720/178978816/63.54368)(3479302144/4294836224/81.01129)
    292        SM7APPSRV-40267      13097       0       (0/30)      Y       N     N       RUN          N   (149428808/178978816/83.48966)(1116827648/4294836224/26.003963)
    4548       SM7APPSRV-17953      13095       0       (0/30)      Y       N     N       RUN          N   (152288720/178978816/85.08756)(1100247040/4294836224/25.617905)
    3492       SM7APPSRV-28301      13081       0       (4/30)      Y       N     N       RUN          N   (149589120/178978816/83.57923)(2380005376/4294836224/55.41551)
    4140       SM7APPSRV-43359      13089       0       (0/30)      Y       N     N       RUN          N   (82547136/178978816/46.121178)(1096179712/4294836224/25.523201)
    836        SM7APPSRV-23749      13091       0       (0/30)      Y       N     N       RUN          N   (102520744/178978816/57.280937)(1116827648/4294836224/26.003963)
    2184       SM7APPSRV-61963      13099       0       (2/30)      Y       N     N       RUN          N   (159287264/178978816/88.99783)(1204580352/4294836224/28.047178)
    4920       SM7APPSRV-25898      13083       0       (7/50)      Y       N     N       RUN          N   (117342840/178978816/65.56242)(2186878976/4294836224/50.918797)
---------------------------------------------------------------------------Non Server Instances---------------------------------------------------------------------------
 ProcessID     ClusterAddress         State      LowMem     JAVA_USED/MAX/PERCENT       HEAP_USED/MAX/PERCENT    Command Line parameters

HostName: SM3APPSRV
-----------------------------------------------------------------------------Server Instances-----------------------------------------------------------------------------
 ProcessID     ClusterAddress     HttpPort  HttpsPort  Sessions  DbgMode  QMode  LB      State      LowMem     JAVA_USED/MAX/PERCENT       HEAP_USED/MAX/PERCENT
    2792       SM3APPSRV-35604      13083       0       (17/50)     N       N     N       RUN          N   (50673896/178978816/28.312788)(2936868864/4294836224/68.38139)
    4244       SM3APPSRV-59365      13095       0       (0/30)      Y       N     N       RUN          N   (41590984/178978816/23.237936)(1229697024/4294836224/28.631989)
    5072       SM3APPSRV-19122      13089       0       (3/30)      Y       N     N       RUN          N   (44936768/178978816/25.10731)(2414915584/4294836224/56.22835)
    3636       SM3APPSRV-60305      13085       0       (15/50)     N       N     N       RUN          N   (126170696/178978816/70.49477)(2730971136/4294836224/63.58732)
    4572       SM3APPSRV-9200       13099       0       (4/30)      Y       N     N       RUN          N   (45413008/178978816/25.373398)(1962782720/4294836224/45.700993)
    4756       SM3APPSRV-4125       13081       0       (6/30)      Y       N     N       RUN          N   (63739424/178978816/35.61283)(2325458944/4294836224/54.145462)
    4900       SM3APPSRV-50229      13087       0       (19/50)     N       N     N       RUN          N   (71414920/178978816/39.901325)(3116859392/4294836224/72.57225)
    3952       SM3APPSRV-2035       13091       0       (0/30)      Y       N     N       RUN          N   (41314880/178978816/23.08367)(1233371136/4294836224/28.717535)
    4404       SM3APPSRV-2283       13097       0       (2/30)      Y       N     N       RUN          N   (44648216/178978816/24.94609)(1563340800/4294836224/36.400475)
---------------------------------------------------------------------------Non Server Instances---------------------------------------------------------------------------
 ProcessID     ClusterAddress         State      LowMem     JAVA_USED/MAX/PERCENT       HEAP_USED/MAX/PERCENT    Command Line parameters
    3292       SM3APPSRV-49376         RUN          N         (0/67108864/0.0)      (961114112/4294836224/22.378365)   -reportlbstatus
    5420       SM3APPSRV-47161         RUN          N   (12980328/178978816/7.252438)(1226846208/4294836224/28.56561)   -sync
    5264       SM3APPSRV-3334          RUN          N   (26539768/178978816/14.828441)(1280651264/4294836224/29.818396)   -bg scheduler problem5 10 1 -log:../logs/problem5.log -httpport:13093 -debugnode:1 -deadnodelocktimeout:1
    4700       SM3APPSRV-11490         RUN          N   (30230056/178978816/16.890299)(1277505536/4294836224/29.745152)   -bg scheduler problem4 10 1 -log:../logs/problem4.log -httpport:13091 -debugnode:1 -deadnodelocktimeout:1


C:\Program Files (x86)\HP\Service Manager 9.30\Server\RUN>
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Super Contributor.
Super Contributor.

Re: Getting MAX SESSIONS EXCEED ERROR

you have only 4 servers for load balancer others works only in stand alone server.
possibility you got 200 licenses and that's all.

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Micro Focus Expert
Micro Focus Expert

Re: Getting MAX SESSIONS EXCEED ERROR

 LoadBalancer does not forward any clients to the process while debugnode is active.

https://s3.amazonaws.com/smhelpcenter/smhelp941/codeless/index.html#parameters/reference/parameter_debugnode.htm?Highlight=debugnode

Check if the concurrent users amount exceed the non debugnode can support; and also check sm.log if there is any severe errors like signal 11 which may cause the issue, and upgrade to latest service manager server&client should solve these issues; another possible cause is the network between loadbalancer and other SM nodes are not stable.

Hope it helps, 

Ling-Yan

 

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