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Absent Member.. Absent Member..
Absent Member..
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Getting approver name in notifications

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Hi Experts,

 

I would like to have approver name in the SD tickets so the same could be populated to the email notification , tried the below script given in html template.

 

//Approver name in email//
var ofile = new SCFile("operator");
var query ="name=\""+ $RECORD.approver_name\"";
var rc = ofile.doSelect(query);
if ( rc = RC_SUCCESS)
{
vars.$appname= ofile. full_name
}

 

Also in html source gave $appname for the email , but email doesnt trigger , jkindly suggest

 

 

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Absent Member.. Absent Member..
Absent Member..

Hi ,

 

The requirement is to send emails to approver when new SRC ticket is raised.

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Established Member..
Established Member..

why not send an email from the Change record rather than trying to send from Interaction?

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Absent Member.. Absent Member..
Absent Member..

Hi ,

 

The requirement is to send emails to approver when new SRC ticket is raised.

View solution in original post

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