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HP ITSM DEPLOYMENT MANAGER - HTTP Status 500 -

HTTP Status 500 -


type Exception report

message

description The server encountered an internal error that prevented it from fulfilling this request.

exception

java.lang.UnsupportedOperationException
	java.util.Collections$UnmodifiableMap$UnmodifiableEntrySet$UnmodifiableEntry.setValue(Collections.java:1488)
	com.hp.itsm.admin.web.utilities.XSSFilter.doFilter(XSSFilter.java:83)
	com.google.inject.servlet.FilterDefinition.doFilter(FilterDefinition.java:163)
	com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:58)
	com.google.inject.servlet.FilterDefinition.doFilter(FilterDefinition.java:168)
	com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:58)
	com.google.inject.servlet.FilterDefinition.doFilter(FilterDefinition.java:168)
	com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:58)
	com.google.inject.servlet.ManagedFilterPipeline.dispatch(ManagedFilterPipeline.java:118)
	com.google.inject.servlet.GuiceFilter.doFilter(GuiceFilter.java:113)

 

note The full stack trace of the root cause is available in the Apache Tomcat/7.0.79 logs.


Apache Tomcat/7.0.79

 

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3 Replies
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Honored Contributor.. Honored Contributor..
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Re: HP ITSM DEPLOYMENT MANAGER - HTTP Status 500 -

Dear Hazem

 

did you resolve this issue ? could you please share the solution

thanks

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Acclaimed Contributor.. Acclaimed Contributor..
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Re: HP ITSM DEPLOYMENT MANAGER - HTTP Status 500 -

were you able to fix this error ?, I am too getting this error on deployment manager v3.2

I have installed the tomcat and deployed the DM war file

Accessed the URL , got the login page, entered the default credentials admin / admin.

Got  http 500 error code.

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Acclaimed Contributor.. Acclaimed Contributor..
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Re: HP ITSM DEPLOYMENT MANAGER - HTTP Status 500 -

I was able to resolve this issue.

Below are the components i installed to make ITSM DM v3.1 work

1. Tomcat 8.0.24

2. JDK 1.8 64 bit

3. Updated the JAVA_HOME

4. Restarted the server.

5. Deployed DM.war

6. restarted tomcat

7. Able to login successfully without any errors.

 

I also tried with Tomcat 8.5.15 and 8.5.45, both of them gave the http status 500 error code

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