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HP SM 9.5 - Error while creating an operator

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Hello Experts,

I am getting follwoing error while adding an operator, not sure about the exact root cause. Please could you help to reolve this.

Insert cancelled by trigger (se.base.method,add.record.radd)

 

while checking on messages it says 'You are not allowed to have a null password. Please try again.', but while creating a contact didnt find password field so while importing as well there is no password field then for what reason this message is being populated on the screen, need to know.

Let me know if any details are required to share.

Please advice, Thanks in Advance!

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Acclaimed Contributor.
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Re: HP SM 9.5 - Error while creating an operator

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It's here:

System Administration - Base System Configuration - Miscellaneous - System Information record.

Click on Passwords tab, then Password Composition.

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Re: HP SM 9.5 - Error while creating an operator

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Hello Apurba,

hope you are doing fine today,

have you check if the "Always requires a password" option is enabled? you can uncheck this option and test.

 

Carlos Villalobos R
Customer Support Engineer
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Re: HP SM 9.5 - Error while creating an operator

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Thanks Carlos for your suggestion, sorry for late response but I couldn't find the option "Always requires a password" can you please suggest me on panel where it is available?

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Re: HP SM 9.5 - Error while creating an operator

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It's here:

System Administration - Base System Configuration - Miscellaneous - System Information record.

Click on Passwords tab, then Password Composition.

View solution in original post

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