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HP SM 9.5 Mobile | Login Button (this is urgent please )

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Hello Experts 

i have an issue with mobility in SM 9.5

i installed the mobile client Ok , and it show the login screen , but the login button is not clickable 

i'm testing on windows machine , with broswer firefox and exploer with no luck 

is there is any thing missing i can do

thanks 

Thanks and Best Regards
------------------------------
Amr Salah
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Honored Contributor.
Honored Contributor.

Re: HP SM 9.5 Mobile | Login Button (this is urgent please )

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The same happened to me.
Install version 9.52 (webapp-9.52.0002) and work perfectly.

View solution in original post

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Re: HP SM 9.5 Mobile | Login Button (this is urgent please )

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Hi

Service Mobile, for Service Manager 9.50, 9,51 and 9,52, only work with android 6.0 or previous, for version the Android 7.0 NOT WORK. this happend whit Chrome, Firefox, in compatibility whiit device mobile.

I'm recommend the lasted version of Service Mobile 9,41

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Honored Contributor.
Honored Contributor.

Re: HP SM 9.5 Mobile | Login Button (this is urgent please )

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The same happened to me.
Install version 9.52 (webapp-9.52.0002) and work perfectly.

View solution in original post

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Super Contributor.
Super Contributor.

Re: HP SM 9.5 Mobile | Login Button (this is urgent please )

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Jdelcolp, do I need any special settings for the Service Manager Server to work with the mobile client?

I installed the webapp 9.52002 - it works only In mobile Safari and desktop MS Edge 

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Micro Focus Expert
Micro Focus Expert

Re: HP SM 9.5 Mobile | Login Button (this is urgent please )

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Did you adapt host and port in WEB-INF\web.properties file ? 

See Helpserver 

https://docs.microfocus.com/SM/9.52/Codeless/Content/mobility/tasks/edit_configuration_files_in_war_archive.htm

Did you restart Apache Tomcat ? 

If nothing helps, you need to check your Apache Tomcat logs. 

 

Thank you for using the MicroFocus ServiceManager Support and News Forum. If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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Re: HP SM 9.5 Mobile | Login Button (this is urgent please )

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Hello , 

in fact it solved by upgrading the mobile client to the last patch .

Thanks and Best Regards
------------------------------
Amr Salah
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