PJohn Trusted Contributor.
Trusted Contributor.
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HP SM SRC Login Issue

Hi Team,

 

I'm trying to login to my SRC portal in the development env, but it takes lot of time then it fails with a msg "Connection failed..Please contact your administrator." Kindly let me know how to resolve this issues,

I'm new to this, so please share the log path and other details

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3 Replies
Contributor.. jaisonalcon Contributor..
Contributor..

Re: HP SM SRC Login Issue

Hi PJohn.

it's normal in DSR enviroment, however you could review java options your system and apache log (access) for identify some error message

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Micro Focus Expert
Micro Focus Expert

Re: HP SM SRC Login Issue

If it's all users impacted which means your SRC web apps is not talking to SM server, check the apache/tomcat logs for the error. If it's only one or two users, try increasing the number of sessions permitted for a SM user. About 5 or unlimited sessions will rule out sessions issue. SRC connections at some point in time requires 2 or 3 sessions to download data in parallel for performance boost.
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PJohn Trusted Contributor.
Trusted Contributor.

Re: HP SM SRC Login Issue

I couldnt find any issue, it takes around 10 mins to login. If tried from my desktop then it shows login failed. Please help

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