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HP Service Manager 9.20 Email Sending Error

We have a custom workload involving HP Service Manager 9.20 however we are hitting a problem where we are trying to send out outgoing mails from the service .

The Main HP SM9 Threads are not throwing outputs however we are getting the error when we try to shoot outgoing mails from the service. These emails use a custom HP Scenario (.scn file) and to call a wsdl with an exchange server configured.

Error :
[(RetrieveEmailList_Request) RetrieveEmailList] (0) Cause by org.apache.axis2.AxisFault: Request Response Size Exceeds Java Memory Threshold.

Awkwardly the incoming e-mails do not throw up the same error only the outgoing emails do but the queue is a lot lesser on those scenarios , we have over 1000 emails in the outgoing queue.

Please suggest if it is possible to increase the java heap size somehow or take a backup of all waiting emails from the application and delete the same to decrease the queue length if the queue is taking up the java memory. (We are running a 32 bit java version and it seems hp sm is also 32 bits only)

Please assist , any help is greatly appreciated

1 Reply
Micro Focus Expert
Micro Focus Expert

Is there more to the error message stack than just what you've posted? For example, are there references to the size of the message being sent? If so then the size of these emails are taking up all of the java heap. If so you could tinker around with using the parameters found in this Knowledge Document:

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