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HP Service Manager 9.30 webtier

I'm having a problem in deploying the SM 9.30 webtier with the default configurations, any suppport?

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That's a little vague. You might want to let us know:

 

OS

Web Application Server & Version

What the actual problem is that you're runnning into

 

Have you previously installed SM and SM web tier (any other version) successfully?

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What kind of problems? any specific error?

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In recent patches, and in the 9.30 release, the default value for the parameter:
secureLogin
was changed to TRUE.
It requires that SSL be used between the web application server.

If you have not configured SSL, you need to change that parameter to FALSE.
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If I set true to false at secureLogin I then get HTTP Status 404 /webtier-9.30/index. In 9.21 it was so simple

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I have the SM 9.30 Web Tier working fine on my localhost Windows 7 x64 with Apache Tomcat 6, then deploy the web tier as normal in recent releases.

 

Then I make these war file changes and restart Apache Tomcat:

 

<param-name>serverHost</param-name>

<param-value>localhost</param-value>

 

<param-name>serverPort</param-name>

<param-value>13930</param-value>secureLogin

 

<param-name>secureLogin</param-name>

<param-value>false</param-value>

 

Hope this helps!

- Gary Hughes
gary@garyhughesconsulting.com
http://www.garyhughesconsulting.com
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Are you using Toimcat7?

The process to install webtier for 9.30 is EXACTLY the same as it was for 9.21. (9.21 also included the secureLogin setting).

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I am using Tomcat. I notice when I change web.xml securelogin to false and restart tomcat, folder webtier-9.30 is created with data and soon deleted, this is why I get HTTP Status 404 - /webtier-9.30/index.do. Any idea?

 

How to configure system for securelogin? This would be alternative, if I cant configure without securelogin.

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Strange, setting securLogin to false does not delete anything in my system. It works fine.

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I changed web.xml in Tomcat6.0\webapps\webtier-9.30\web-inf and now it is working, before I changed this in .war file and I had issues. Whic way is right or did I missunderstood instructions?

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Yes, the correct pass is apache-tomcat-6.0.29\webapps\name_which_you_specified\WEB-INF.

It is working here as well.

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For changing web.xml in tomcat folder is workaround. In manual it written to change in .war

 

Edit the web.xml file within the webtier-9.30 file to add your server connection information. The settings you define in this file determine the client preferences for all web clients. View the Service Manageronline help for a complete list and more detailed explanation of each parameter.

  1. Open the webtier-9.30.war file in an archive management program.
  2. Extract the web.xml file from the archive to your local system. Extract this file into its default path of WEB-INF\ so that you can preserve the path information when you archive it again.
  3. Open the web.xml file in a text editor.

Changing .war file is causing to delete webtier-9.30 folder when Apache Tomcat is started

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