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Super Contributor.
Super Contributor.
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HP Service Manager 9.50 not working width mailserver

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Hi
The integration unit SmartEmail is configured correctly, according to the instructions.
The protocol "pop3" is configured: as well as on ordinary mail clients with pop3
I send a message by the mail to the SM address but the SM receives only the message header. The message remains in the status New, because the empty message can not be processed.
Using the sniffer between the mailServer and the SM, I managed to catch the protocol commands pop3:

user:
+ok

pass:
+ok logged on

list
1 320
2 290
...

top 1
-ERR Protocol error. 16

top 1
-ERR Protocol error. 16

top 1
-ERR Protocol error. 16

top 1
-ERR Protocol error. 16

top 1
-ERR Protocol error. 16
---------------------
here the session is interrupted after 5 attempts

It turned out:
SM is not right to request the command "top"

This command must have two required parameters. 
First: the message number;
Second: the number of requested lines of the body of the message.
ex: top 1 20

Result:
Messages come empty and can not be processed.



Help me please set up incoming messages!

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Super Contributor.
Super Contributor.

Re: HP Service Manager 9.50 not working width mailserver

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Actually, there is two of a processors for an "smartEmail".
A first process incoming to an email server - geted the headers of messages
Next one - getting the bodyes all of messages

View solution in original post

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Honored Contributor.
Honored Contributor.

Re: HP Service Manager 9.50 not working width mailserver

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Hello Maev

hope you are doing well, thanks for contacting us.

It seems that you were following a guide to install this. Could you share with us which guide is it so we have an idea of how are you configuring this.

Regards

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
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Super Contributor.
Super Contributor.

Re: HP Service Manager 9.50 not working width mailserver

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On the Internet, I managed to find two types of manuals.
codeless-9.50 and hybrid-9.50

If there is a need - I can put it here.

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Super Contributor.
Super Contributor.

Re: HP Service Manager 9.50 not working width mailserver

Jump to solution

Actually, there is two of a processors for an "smartEmail".
A first process incoming to an email server - geted the headers of messages
Next one - getting the bodyes all of messages

View solution in original post

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