Highlighted
Trusted Contributor.. Trusted Contributor..
Trusted Contributor..
1020 views

HP Service Manager: Outage End Field (via Web Service)

Jump to solution

Dear HP Community,

we have in our Service Manager solution a connection via Web Services ... and set the field "Outage End".

In some cases we would get a "validation failed" ... when the WebServices User sets a date which is smaller then the already entered "Outage End" (which might mappen ... as the WebServices User is not setting the Outage Start to beginn with ... or does not read its content).

Question: would anyone happen to know where the check is being made? (I suppose it is a Format Control, however so far did not find it) ... and if this validation could be excluded for only WebService users (I suppose the user role could be checked - we made an special role for WebService users)?

 

Thank you all! ... and a great week,

Robert

0 Likes
1 Solution

Accepted Solutions
Highlighted
Acclaimed Contributor.
Acclaimed Contributor.

Login as a System Administrator and type *afind.string into the command line prompt.  From here, you can type in that validation message you get and then specify a table to search and try to find where that validation is.  I would look through "formatctrl".

Yes, it is possible to modify the validation to either exclude your web service user (you could say operator()~="<whatever operator you are using"  Or you could do gui() and that should exclude any web service.

View solution in original post

2 Replies
Highlighted
Acclaimed Contributor.
Acclaimed Contributor.

Login as a System Administrator and type *afind.string into the command line prompt.  From here, you can type in that validation message you get and then specify a table to search and try to find where that validation is.  I would look through "formatctrl".

Yes, it is possible to modify the validation to either exclude your web service user (you could say operator()~="<whatever operator you are using"  Or you could do gui() and that should exclude any web service.

View solution in original post

Highlighted
Trusted Contributor.. Trusted Contributor..
Trusted Contributor..

Thank you for the hint to the search form...!

Also the gui() sounds like the way to go... going to lock into that one as well.

 

Thanks! ... and a nice day,

Robert

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.