HP Service Manager architecture
Hi I am new to SM ..can any one help me to get the pdf that explains complete architecture of SM
What type of architecture you want to know. SM modules or SM application levels.?
Better use the HP SM help server and ITIl process to under stand it.
Assign Kudo, if found post useful and mark it accepted if solves the issue.
You can refer to the help server and documents on SSO : https://softwaresupport.hpe.com/group/softwaresupport/search-result?product=SM&doctype=manuals&version=9.40&os=all?keyword=#
The specific SM 9.40 codeless help server link is : https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/KM01295594
SM in core has 3 components :
SM RTE also called as Server side which sits in the installation directories of SM
SM Application based on RADs which sits on the backend database like SQL/Oracle
SM clients : Windows client (a direct exe/msi file), Web client, Service request Catalog, Mobility
There are several other integrations too that can be achieved with SM like Asset manager, OMi, RC, uCMDB or any web services/event services along with sending notifications/emails to Email servers and to any email ids.
You can explore the guides, especially help server.