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Contributor.
Contributor.
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HPSM 9.21 WEBSERVICE

Hi...

We're using HPSM 9.21 and planning to use Webservices between HPSM and other tool called Service Now.

My question is: Is possible to create an full integration using only by webservices from HPSM between this applications? For example: HPSM creating/updating a ticket or RFC and replicate to ServiceNow or.... ServiceNow creating the same information and replicate to HPSM too.

Or always I needs to use Connect-It?

Best Regards!

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Micro Focus Expert
Micro Focus Expert

Re: HPSM 9.21 WEBSERVICE

Hello Abdu,
Thanks for your question.

These two links might help you:

1. Thread: Sample to create incident using webservice
2. Web Service Tailoring Guide

Please notice 9.2x is out of support.

BR!

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Knowledge Partner
Knowledge Partner

Re: HPSM 9.21 WEBSERVICE

No you don't need and honestly you should not 🙂 Why complicate things?
Take a look at SMIS and Case Exchange.
Regards,
Breno Abreu

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