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HPSM 9.34 - Timeperiod Management trouble

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Has anyone had time to have a look at the new HPSM 9.34? I installed it on a test system a couple of days ago and have spent much time figuring out why Timeperiod Management does not function as expected. To be spesific: No users (demo data loaded) seem to be able to add new timeperiods. Not even the Timeperiod.Admin-user. When trying to add a new timeperiod HPSM throws an error message stating "You do not have rights to view timeperiod data".

 

I know this is rather soon after release - but there might just be another early adopter out there...

 

Best regards

Thore

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Thore
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Captain
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Solved! Turns out it was my test environment license that caused problems. When reverting to the autogenerated license from 9.30-install everyting works as expected.

 

After reading the reply from John, I did a test with the OOB-license and timeperiod management is functioning.

 

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Thore

 

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Thore

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Hi Thore,

 

You may need to use the operator with the right security role.

 

Following security roles are available for the Time Period Management module.

System Administration > Security > Roles


Timeperiod Administrator: Full rights.
Timeperiod Analyst: Partial rights; can update only when assigned.
Timeperiod Approver Partial rights; can approve and delegate approvals.
Timeperiod Manager: Expert rights; can always update.

 

Out-of-the-box, four users (operators) were created for testing purposes based on the security roles described above.
Timeperiod.Admin
Timeperiod.Analyst
Timeperiod.Approver
Timeperiod.Manager

 

For detail, refer to sm help server: Time Period Management > Time period security areas and roles

Cheers 🙂
Yan Tong (Serene), HP Software Support
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I'm able to access and create new time periods as a system admin. I gave Sylvia.White the Time Period Administrator role and updated the Helpdesk Gen menu to include the Time Period section. 

--Once I got the menu to display, Sylvia had full access to the Time Period functions. She was able to add/update time periods and rules. 

 

Some hiccups:

1. The Time Period menus do not appear for non-Admins if the OOB condition of lioption("Time Period Management") is left in place in the menu records. I had to remove it to after exposing that menu to a non-SysAdmin. If executed in RAD debugger, it returns "false".

2. Time Period Management is not listed in the HPSM Version Information Licensed Products list (the SM instance is using an Auto-Pass license). If I use a Partner development license it also does not show as a licensed product.  It also is not listed using the sm -reportlic command to show license utilization. This may or may not mean something: it may be part of the foundation license, I don't know and since the menus are built with that statement, it would seem that it shouls show as a separate licensed component.

 

 

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Captain
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@Tong Yan wrote:

Hi Thore,

 

You may need to use the operator with the right security role.

Following security roles are available for the Time Period Management module.

System Administration > Security > Roles


Timeperiod Administrator: Full rights.
Timeperiod Analyst: Partial rights; can update only when assigned.
Timeperiod Approver Partial rights; can approve and delegate approvals.
Timeperiod Manager: Expert rights; can always update.


All these roles and users are in place - they just dont work as expected. I've tested with both these users and a user replicating Timeperiod.Admin. No luck yet. Not even falcon can create timeperiods.

 

I'm starting to suspect something went wrong when upgrading - but I've reproduced this problem on three separate installations. One upgraded from 9.30GA->9.34, one upgraded from 9.31 with PD4 and one upgraded from 9.33 with PD4. Same result with all installations. No error messages during upgrade though...

 

Think I'll download a fresh copy of Applications 9.44 and do yet another test. Might just get lucky.

 

Thanks for your answer anyway!

 

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Thore

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Thore
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Captain
Captain

Solved! Turns out it was my test environment license that caused problems. When reverting to the autogenerated license from 9.30-install everyting works as expected.

 

After reading the reply from John, I did a test with the OOB-license and timeperiod management is functioning.

 

-- 

Thore

 

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Thore

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