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HPSM 9.40 Mobility: Edit ESS landing form

Hi all,

 

In 9.40 OOB, when a user logs on via SM mobility on the ESS url, the user lands on the dafault KM search page, with additional action items as submit an interaction etc.

 

We have an environment with SM940 with no license for knowledge managament, and if a user logs on the ESS, nothing shows up and a message appears saying "Request failed". Possibly it tries to open the KM search page and unable to do so.

 

Also, no action options are available. Is there any way we can tailor mobility, thus NOT TO hit KM upon logon to ESS? Rather a different homepage.

 

Thanks.

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I'd recommend opening a case with support. I can't find it in a doc, but I recall hearing at some point that the default to knowledge search cannot be changed in the current release. 

 

I've spent a while trying to find any related options in the configuration files, but nogo. 

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This is hard coded in the RAD: mobile.launch.ess. What you need is an unlaod that changes the default page in that RAD.

So open a support case with that request 🙂

BR,

Alex

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