Highlighted
Respected Contributor.. Respected Contributor..
Respected Contributor..
144 views

HPSM 9.52 all workflow not able to see in SM

Jump to solution

Hi Team,

 

Kindly help for the same issue we are not able to see any workflows in hpsm 9.52 .

RTE 9.52

Web tier -9.52

Apache tomcat -9 version 

We have uploaded multiples workflow but not showing in admin console but loaded workflow working in my environment and showing in workflow tab when we raised Change or SD or IM .

 i have attached screenshots for the same .

@yashwanthrao , @xiaolong @GaoLi @Animeshjani @Thang 

kindly suggest how can we solve this issue .

Regards,

Rakesh

0 Likes
1 Solution

Accepted Solutions
Highlighted
Micro Focus Expert
Micro Focus Expert

Re: HPSM 9.52 all workflow not able to see in SM

Jump to solution

The operator seems not to have the rights to display workflows. 

 

Where is "Workflow" in System Navigator called and what is executed?

It's called in menu "TAILORING" : 

Application : us.launch.internal

Parameter Value: workflow/workflowList.jsp?singleTab=true

Condition: jscall("security.getRights", "Tailoring", "view")=true and sysinfo.get("environment")~="scguiwswt"

 

What you can check: Has the operator the "Tailoring: view" right ? 

How to check this:

command operator

enter the operator name you're testing with

Search

Put the cursor to User Role, Click Find to display the User Role

Put the cursor to Security Role, Click Find to display the Security Role

Scroll down to Area "Tailoring"

Double Click Tailoring

Check if the "View" flag is true. 

 

Do the same check for all Security Roles the user has. 

Security Roles are build as maximum of all settings. 

 

Thank you for using the MicroFocus ServiceManager Support and News Forum. If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

View solution in original post

0 Likes
2 Replies
Highlighted
Respected Contributor.. Respected Contributor..
Respected Contributor..

Re: HPSM 9.52 all workflow not able to see in SM

Jump to solution
Hi team,

Kindly suggest asap.
Regards,
Rakesh
0 Likes
Highlighted
Micro Focus Expert
Micro Focus Expert

Re: HPSM 9.52 all workflow not able to see in SM

Jump to solution

The operator seems not to have the rights to display workflows. 

 

Where is "Workflow" in System Navigator called and what is executed?

It's called in menu "TAILORING" : 

Application : us.launch.internal

Parameter Value: workflow/workflowList.jsp?singleTab=true

Condition: jscall("security.getRights", "Tailoring", "view")=true and sysinfo.get("environment")~="scguiwswt"

 

What you can check: Has the operator the "Tailoring: view" right ? 

How to check this:

command operator

enter the operator name you're testing with

Search

Put the cursor to User Role, Click Find to display the User Role

Put the cursor to Security Role, Click Find to display the Security Role

Scroll down to Area "Tailoring"

Double Click Tailoring

Check if the "View" flag is true. 

 

Do the same check for all Security Roles the user has. 

Security Roles are build as maximum of all settings. 

 

Thank you for using the MicroFocus ServiceManager Support and News Forum. If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

View solution in original post

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.