Frequent Contributor.. Frequent Contributor..
Frequent Contributor..

HPSM Best Practices - OOTB user management workflows


Does Service Manager provide best practices around managing out users, both contact and operators, out-of-the-box?

Any help appreciated.

1 Reply
Knowledge Partner
Knowledge Partner

Re: HPSM Best Practices - OOTB user management workflows

Never saw anything like this... I think this is closely related on how the company manage this topic.. 

So basically usually we have an integration with LDAP for authentication and you import user data to HPSM for contacts table... I personnaly like to have the same id for contacts and operator which I also like to be the same user used by LDAP, this is not mandatory but makes life easier.

For operators you can have as many profiles and templates as you want, and you can select them based on any contact's attribute like company, department, city, etc..

Breno Abreu

If you feel this was helpful please click the KUDOS! thumb below!
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.