Super Contributor.. Super Contributor..
Super Contributor..

HPSM Connect-It - Email to Ticket intergration

Hi Experts,

I am currently using a Connect-It scenario to EmailFetch and send them to ServiceManagerWebService to CreateInteraction. The issue is it is now making tickets for every single email, so I am creating a Mapping Script to filter Replies by the RE: tag in the subject line so to ignore those. (I plan to also make another scenario to update current tickets based on the RE: tags and the rest of the subject)

The issue I am having is that my script is giving me an error that the Types are mismatched: 

2016/10/06 10:43:56.000 0 1 (0) Runtime error - Type mismatch.

I was hoping someone here might be able to help me out, as I have little knowledge of VB/Connect-It Basic. I have read through a lot of the documentation for Connect-It 9.60. I believe the issue is with the Substring portion, as I don't know if Connect-It basic understands that.

Dim Left as String
Left = LeftPart([Subject]," ",1)
If Substring([Subject] - 1,3)=Left Then
End If


The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.