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HPSM Email to Ticket intergration - HTML Tags remaining

Hi Experts,


I am encountering an issue with my current setup for Emails getting integrated into my ticketing system; they contain all the formatting of the email in HTML tags, and I would like it removed. I cannot find a way to do this.

I am using Connect-IT Email Fetch Connector -> Mapping Connector -> ServiceCenter / Service Manager Web Service Connector.

The mail server is an exchange server, but I am using IMAPv4 to get the emails, as the exchange web tier didn't work for me and I couldn't get the support needed to have that setup.

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