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Super Contributor.
Super Contributor.
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HPSM: If the operator is on vacation

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Hello
How to mark or temporarily hide the operator in the assignment group when he is on vacation?

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Super Contributor.
Super Contributor.

Re: HPSM: If the operator is on vacation

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I found this way:
1) Add a new global variable
Tailoring -> Tailoring Tools -> Global List -> add new "operstatuses"

ListName: opstatuses
(checkBox) build on Startup(enable)
List variable: $G.opstatus
Display variable: $G.opstatus.disp
(checkBox) User defined List(enable)
Value List: {"1","2","3","4","5"}
Display List: {"At work", "Vacation", "Hospital", "Official journey", "Other"}

 

 

2) Add a new table
System Definition -> tables -> operator -> fields -> add new "operstatus"

type: simbol,
pseudonym: m1,
nameSQL: OPERSTATUS,
type of data SQL: VARCHAR,
length of data: 60

 

 

3) Add a new dropdown List on form
Tailoring -> Forms Designer -> operator.g(for you language!) -> button "design"
Add dropdown on form -> fields from element:

input: operstatus,
List variable: $G.opstatus,
Display variable: $G.opstatus.disp

 

Restart HPSM service

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Acclaimed Contributor.
Acclaimed Contributor.

Re: HPSM: If the operator is on vacation

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As i see there is 2 methods

- in assignment add for each operator line check box. At incident form display only list of assignments without this checkbox

- Same but add such checkbox in operator table.

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Highlighted
Super Contributor.
Super Contributor.

Re: HPSM: If the operator is on vacation

Jump to solution

I found this way:
1) Add a new global variable
Tailoring -> Tailoring Tools -> Global List -> add new "operstatuses"

ListName: opstatuses
(checkBox) build on Startup(enable)
List variable: $G.opstatus
Display variable: $G.opstatus.disp
(checkBox) User defined List(enable)
Value List: {"1","2","3","4","5"}
Display List: {"At work", "Vacation", "Hospital", "Official journey", "Other"}

 

 

2) Add a new table
System Definition -> tables -> operator -> fields -> add new "operstatus"

type: simbol,
pseudonym: m1,
nameSQL: OPERSTATUS,
type of data SQL: VARCHAR,
length of data: 60

 

 

3) Add a new dropdown List on form
Tailoring -> Forms Designer -> operator.g(for you language!) -> button "design"
Add dropdown on form -> fields from element:

input: operstatus,
List variable: $G.opstatus,
Display variable: $G.opstatus.disp

 

Restart HPSM service

View solution in original post

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