some of the Todo list fields are empty, records are not being populated. is there a way by which I can link todo table with incidents or problems to fill such fields. actually I have searched for that and found that there is no link done at the first place to make the existing working fields work as they are.
so why some fields are working and some are not? and how to fix that?
thanks a lot
Just to make sure that we are talking about the same problem can you clarify the quotes below:
Records are populated in Todo list without a problem.
For some records some data is missing (like for some records columns in the Todo are empty but for some the same columns are filled out).
Data in some columns is missing based on objects (for example column 3 is empty for all Interactions, but for Incidents is filled out).
OK, now open some test incident.
Go to RAD Debagger and:
d contact.cisco.no in $L.file
if Value is NULL
x contact.cisco.no in $L.file="111"
And save incident, now u can see this number(111) in Todo?
You would not get that fields filled out for the old records unless you run mass update or something like that. Or a short script which will go trough all that records and populate that fields to the Todo table.
If you have added your fields to mapping later, the old records in the Todo are not updated automatically.