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HPSM search fucntion consultation

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Hi everyone,

Does anybody know how to configure search function that can let it search a ticket without input leading zeros.

For example for searching a incident ticket, IM00000123 is a incident ticket has already exist.

I just want to search this ticket with input "123" in incident ID field instead of "IM00000123".

I know I can use wildcard "*123" to search, but it will return multiple records.

Thanks in advance.

 

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Absent Member.. Absent Member..
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i logged a case to software support team.

this is a known issue QCCR1E133500.

The legacy Smart Search feature does not work as expected (https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1E133500)

Applied hotfix patch, this issue is resolved.

View solution in original post

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Micro Focus Expert
Micro Focus Expert
Have you try IM*123? I just tried SD*12345 in interactions search form and it worked for me.
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hi Jas1,

thanks for your reply.

i know your way. but that is not i want.

i want to just input 123 and hope system return ticket like IM00000123, SM will automatically fill prefix module name(IM,SD,CM etc) and leading zero. this function it works in SM 933, but i don't know how to configure it.

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Absent Member.. Absent Member..
Absent Member..

i logged a case to software support team.

this is a known issue QCCR1E133500.

The legacy Smart Search feature does not work as expected (https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1E133500)

Applied hotfix patch, this issue is resolved.

View solution in original post

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