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HTML Template Notifications issue

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Hi

In Service Manager 9.3, we were having any issue in html template notfications. Issue is some thing like if there is a notification to trigger to the person who is opening a ticket. So if the person opens any ticket and submit the HTML template notifications which is supposed to trigger a mail use to show on the screen directly instead  of triggering an email if the user is actively logged in. If user is not logged in to service manager at that moment then it use to trigger an email notification..

Please can you people let us know if this issue is still present in SM9.40.0022 version also? or is it taken care now?

Thanks,

DMK

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Re: HTML Template Notifications issue

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Hi,

 

I tested in SM 9.40 and found that if the user is logging in, the HTML email will still be sent to them.

 

Thank you and Best regards,

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.

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Re: HTML Template Notifications issue

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Hi,

 

I tested in SM 9.40 and found that if the user is logging in, the HTML email will still be sent to them.

 

Thank you and Best regards,

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.

View solution in original post

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Re: HTML Template Notifications issue

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thanks for your quick reply and information.

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