HTML Template toolbar in HTML Template
I have recently started facing an issue within my HPSM Html email template editor.
I do not see the html toolbar on the html templates. This issue is happening only in my windows client. On webclient the toolbar is visible properly. So on my windows client I can only see the source code, I dont see the option to switch between source code and the html viewer.
This issue started to happen recently, probably after a windows patch is installed by the windows team.
Has anybody faced this issue?
Thanks for your question.
Despite the fact that I am not sure which SM version you currently have install, most of the issues with a similar behavior were solved after installing a newer SM Windows client.
Hope this helps.
Jose L. Arias
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Thanks for your response.
I dont think it is due to windows client version. It was always working fine. Just the tool bar is not displaying since past windows server patch.
Thanks for your reply!
By your explanation then it makes more sense that you could re install Windows client. I have seen Support cases getting solved after this under similar circumnstances.