Absent Member.. d_m_k Absent Member..
Absent Member..
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Help required on import descriptor record

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Hi All,

I have a need of importing data into service manager through import wizard.

For the same i have created the import descriptor record and it is working fine.

But i have requirement of ignoring to update the already existing records based on some condition on assignment field.

i could the fields like query, skip and expression in import decriptor record, but i have a challenge in achieving the need. My need is to ignore the incident records having the assignment group like 'test group'

assignment in $file="test group".

Please help in updating the fields query , skip in import decriptor record to meet the above condition.

Regards,

D_M_K

my

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Absent Member.. Kiran Amarnani Absent Member..
Absent Member..

Re: Help required on import descriptor record

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Hi,
Can you please share if your issue is resolved ? If yes then you can post the answer your for others to help too. If not then you can log a case with HP Software support to look into it further.

Regards,
HPE Software Support

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Carlos_V_SM Acclaimed Contributor.
Acclaimed Contributor.

Re: Help required on import descriptor record

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Hello D_m_k

hope you are doing well.

I am working on your concern, as soon as I have an update about it I will let you know.

 

Carlos Villalobos R
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
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Absent Member.. d_m_k Absent Member..
Absent Member..

Re: Help required on import descriptor record

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Thank You Carlos.

Regards,

D_M_K

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Absent Member.. d_m_k Absent Member..
Absent Member..

Re: Help required on import descriptor record

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Hello Carlos,

did you have any update on this request, Thanks in advance for your help.

Regards,D_M_K

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Absent Member.. d_m_k Absent Member..
Absent Member..

Re: Help required on import descriptor record

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Hi Carlos,

This issue is still open for me, it would be great if you have any update for this.

Thank You.

Regards,

D_M_K

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Absent Member.. Kiran Amarnani Absent Member..
Absent Member..

Re: Help required on import descriptor record

Jump to solution

Hi,
Can you please share if your issue is resolved ? If yes then you can post the answer your for others to help too. If not then you can log a case with HP Software support to look into it further.

Regards,
HPE Software Support

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