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Norita Super Contributor.
Super Contributor.
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Help to understand a script that seems to fill a system.vars.$serviceMemberList

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Hi, please ¿would somebody help me to understand this script that is in a ruleset? because it's failing and the Information message "The Affected CI value field is not valid" is shown when trying to save an incident related to the bizservice CONECTIVIDAD

var servicio=system.functions.substr(record.affected_item,1,7);

if(servicio == "SOPORTE" || record.affected_item== "CONECTIVIDAD")

{

 system.vars.$serviceMemberList=system.library.SystemEnhancements.GetFilteredList(system.library.BSGFunctions.getMembers(record.affected_item,true,system.vars.$G_cilevel),"fFile.type!=\"bizservice\"" );

}

else

{

system.vars.$serviceMemberList=system.library.SystemEnhancements.GetFilteredList(system.library.BSGFunctions.getMembers(record.affected_item,false,system.vars.$G_cilevel),"fFile.type!=\"bizservice\"" );

}

Best Regards,

Good questions will have Good answers
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Jhonny_C_SM Frequent Contributor.
Frequent Contributor.

Re: Help to understand a script that seems to fill a system.vars.$serviceMemberList

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Greetings.

This is a current case opened with the support team, ticket: 5314685761. You must continue with the proper support team regarding this matter.

Regards,

Jhonny Castro Montero
SW Support Technical Consultant
San Jose, Costa Rica
hpe.com
Hewlett Packard Enterprise

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation
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Jhonny_C_SM Frequent Contributor.
Frequent Contributor.

Re: Help to understand a script that seems to fill a system.vars.$serviceMemberList

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Greetings.

This is a current case opened with the support team, ticket: 5314685761. You must continue with the proper support team regarding this matter.

Regards,

Jhonny Castro Montero
SW Support Technical Consultant
San Jose, Costa Rica
hpe.com
Hewlett Packard Enterprise

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation
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