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Hot Topic Analytics permission

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Hi All,

 

What to add in user profile in order to view the Hot topic Analytics?

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Absent Member.
Absent Member.

Hi Winnielee,

 

To enable power users such as Service Desk Agent or Problem Coordinator to use the Smart Analytics features, you need to add the "idol.assistant" capability word to their operator records.

 

The operators with this capability word can see the Service Desk > Create Smart Interaction and Problem Management > Hot Topic Analytics menus and use these features.

 

Note: ESS self-service users are able to submit Smart Request records after you enable SM Smart Analytics. No additional capability word is needed.

 

To add the "idol.assistant" capability word to an operator record, follow these steps:

 

From the System Navigator, click System Administration > Ongoing Maintenance > Operators.

Enter or select your search criteria, and then click Search.

Select an operator from the record list to view the operator record.

Click the Startup tab.
Add idol.assistant in the Execute Capabilities section.

 

Best regards,

 

Andrés Valverde Jiménez

HP Software Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

Also, please assign a Kudo to the post if you find it is helpful .

 

View solution in original post

1 Reply
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Absent Member.
Absent Member.

Hi Winnielee,

 

To enable power users such as Service Desk Agent or Problem Coordinator to use the Smart Analytics features, you need to add the "idol.assistant" capability word to their operator records.

 

The operators with this capability word can see the Service Desk > Create Smart Interaction and Problem Management > Hot Topic Analytics menus and use these features.

 

Note: ESS self-service users are able to submit Smart Request records after you enable SM Smart Analytics. No additional capability word is needed.

 

To add the "idol.assistant" capability word to an operator record, follow these steps:

 

From the System Navigator, click System Administration > Ongoing Maintenance > Operators.

Enter or select your search criteria, and then click Search.

Select an operator from the record list to view the operator record.

Click the Startup tab.
Add idol.assistant in the Execute Capabilities section.

 

Best regards,

 

Andrés Valverde Jiménez

HP Software Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

Also, please assign a Kudo to the post if you find it is helpful .

 

View solution in original post

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