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How Do I Display The Actual Document In Knowledge Management?

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I am getting ready to turn up search for a number of Service Manager libraries (Incident, Problem, Change, Task) and I’d really like not to have to create and/or maintain the formats (referenced in Process: kmquery.linkrequest) that are used to display the indexed results from the KB. What I want is to be able to display the record in its “native” form just liked I’d searched for it in Incident, Problem, etc. I’m pretty sure there’s a way to do this, but I figured I’d ask. Thanks!

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Re: How Do I Display The Actual Document In Knowledge Management?

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I guess I'll anser my own question. Basically, I wound up modifiying the kmquery.linkrequest Process. I added a call to se.view.engine in the RAD and the appropriate variables need in the Inital Javascript.

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Re: How Do I Display The Actual Document In Knowledge Management?

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I guess I'll anser my own question. Basically, I wound up modifiying the kmquery.linkrequest Process. I added a call to se.view.engine in the RAD and the appropriate variables need in the Inital Javascript.

View solution in original post

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